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Acara Solutions

West Henrietta, NY

401k/S125 Service Partner Jobs Near Me

Location772 Erie Station Rd, West Henrietta, New York 14586
Employment TypeContractor
Date Posted2022-08-07
Direct Apply
Yes
Valid Through2023-01-26

Job Description:

Acara Solutions is looking for 401k/S125 Service Partner I for our Client located in West Henrietta, NY
Acts as initial point of contact for inbound participant requests and questions regarding HRS products.
Maintains a high level of product and system knowledge to provide support to internal and external partners.
Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.
Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.
May conference participants into systems to help navigate through various menu options.
Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.
Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.

Required Skills / Qualifications:
High school diploma or GED
Minimum of 2 years' experience in 401k/S125 Service Partner
Additional Information:

Upon offer of employment, the individual will be subject to a background check and a drug screen.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

Job ID: 8322759254808931126

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