Summary This position is in the office of the Chief Nurse, Ambulatory Care Nursing Service (CN/ACNS). The AO to the CN/ACNS will be the primary administrative support for the Chief Nurse and direct reports. Responsibilities Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Program Administration - The AO functions as a professional and technical advisor to the CN/ACNS through participation in and membership on various Medical Center Committees. - The AO prepares funding and staffing requests to the Medical Center Resource Board and managing capital assets of the CN/ACNS office, including new equipment requests and annual electronic inventory and review. Contracting knowledge is essential to assist in the selection of equipment used by ACNS. The AO is responsible for maintaining an accurate Equipment Listing Inventory (EIL) for all equipment used by ACNS staff. Reviews will be timely, and any follow-up needed, i.e., missing items, unable to locate, etc., will be completed. - The AO will have a full range of duties including planning work to be accomplished; assigning work based on priorities of work and capabilities; giving advice or instruction to employees on both work and administrative matters; resolving complaints from employees; and identifying developmental training needs of the employees. The AO sets performance standards; writes position descriptions; recommends performance evaluations and proficiencies; recommends performance awards for employees whose performance is highly satisfactory or outstanding; and obtains resources for continuing education for all employees. - The AO manages the Electronic Inventory List (EIL) for ACNS; is responsible for required EIL reporting; plans and coordinates demands for updating and obtaining new equipment; reviews, approves and submits requests for supplies, equipment, and other identified needs of the service; and coordinates planned moves in the service. - The AO responds to inquiries from patients, families, and/or congressional correspondence as appropriate. Equal Employment Opportunity (EEO) complaints within ACNS. The AO personally investigates all formal and informal complaints made by other employees supervised by the CN/ACNS; recommends alternative dispute resolution; determines corrective actions; requests implementation by appropriate individuals; and notifies employees of decisions and actions taken. - The AO will encourage resolution at the lowest possible level should the conflict arise to the level of the Office of the CN/ACNS. The AO will attempt resolution with win-win strategies whenever possible. Should negotiations fail; the AO with either make a final determination or provide advice to complainants for other avenues of resolution. Other duties may be assigned as new programs, initiatives, and processes are implemented. Work Schedule: Monday-Friday; ***** Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD91046O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/28/2022. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09 Administrative Officer Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating and monitoring the functions of administrative services within an office; managing budget activities; assisting with contracting functions and equipment inventory; assisting with human resources functions to include staffing, performance standards, performance evaluations, competencies, and related areas; preparing letters, reports and presentations OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the graduate level. GS-11 Administrative Officer Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating and monitoring the functions of administrative services within an office; maintains all fund control; managing contract functions and equipment inventory; staffing, performance standards, performance evaluations, competencies, and related areas; preparing letters, reports and presentations OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the graduate level. You will be rated on the following Competencies for this position: Communication Analysis and Problem Solving Problem Solving Compliance Customer Service Data Management Financial Management Information Management Quality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands are primarily sedentary with some physical exertion during periods of sitting and standing. Some carrying of light objects (e.g., reports or manuals, patient records, supplies, and presentation materials) may be required. The AO must be able to travel by motor vehicle between the Medical Center in Battle Creek, CBOCs, and NREX locations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR *****(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.