Assistant Manager - BT - East
Location Des Moines, IA
# of openings 1
Apply Now (https://phh.tbe.taleo.net/phh03/ats/careers/v2/applyRequisition?org=BANKERSTRUST&cws=37&rid=1467)
Job Brief
Direct and supervise platform and teller activity to provide efficient high quality customer service, achieve retail sales targets, and deliver that service profitability through a well trained and motivated staff.
There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.
Direct and supervise platform and teller activity to provide efficient high quality customer service, achieve retail sales targets, and deliver that service profitability through a well trained and motivated staff. Ensure compliance with State & Federal regulations. Provide leadership in our sales and service activities to increase our sales and revenue to ensure all branch goals are met and client relationships are maximized, while following and implementing the bank’s policies, including and deposit and loan procedures.
Primary Functions and Responsibilities:
Promote the sale and cross sale of various bank products to suitable prospects
Examine, evaluate, underwrite, approve and process loan applications for branch staff
Daily supervision of Branch staff; including opening new accounts, loan origination and solving customer issues
Ensure staff members are aware of banking regulations to ensure compliance with all State and Federal laws
Provide courteous service to clients/prospects, making cross sales and referral when appropriate and utilizing CRM
Establish relationships with retail and business customers, tracking sales and opportunities in CRM
Communicate to branch all data from Operational meetings and ensure staff is aware and addressing all urgent emails.
Approve transactions, authorize exceptions and adjustments. Resolve all out of balance conditions
Ensure new employees are adequately trained and provide necessary follow-up
Prepare weekly and monthly reports for Branch
Assist Manager with Branch operations and facility management
Conduct branch Sales meetings in absence of Manager
Community Volunteer participation
Education and Experience:
High School Diploma or equivalent
Minimum 2 years previous experience as a CSR/Teller or related position
2-4 years previous banking in consumer banking or related position, including lending experience
1-2 years supervisory experience preferred
Notary Public certification within 30 days
Supervisory experience preferred
Specific Skills, Knowledge & Abilities:
Medallion Signature guarantee
Knowledge and understanding of applicable compliance issues and banking regulations
Strong leadership and decision-making skills
Strong verbal and written communications skills
Knowledge of credit review and underwriting practices
Basic PC skills, familiar with Microsoft Word and Excel software
Strong organizational skills
Hours vary between 7:45 a.m. to 5:45 p.m. Monday – Friday and every other Saturday from 8:30 a.m. to 12:30 p.m
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”