You will have the ability to: Performs billing, exception handling and corrections for SAP Customer Care and Services (CCS) processes.
We want you to know
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our vision to lead the nation in delivering energy, service and value drives our strategy and performance. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.
Diversity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
- Competitive pay
- Paid training
- Benefits eligibility begins on your first day
- Subsides metro and parking discounts
- Flexible work schedule, paid holidays and paid time off
- Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
- Professional growth and development programs including tuition reimbursement
- 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution with immediate 100% vesting.
To be successful in this role you will:
- Good skills in: judgment, decisiveness, analysis, communications (both oral and written), and interpersonal skills.
- Researches, reviews and corrects meter reads based on information received from both meter reading and service orders in SAP/CRM to ensure accurate and timely billing.
- Researches, reviews and corrects meter ID numbers and ERT ID numbers utilizing SAP.
- Issues and reviews work orders to ensure revenues are captured accurately at each address.
- Investigates and processes customer requests received from the Call Center concerning possible misapplied payments, incorrect readings, accurate rates, etc. and making miscellaneous corrections to their account.
- Performs and documents root cause analysis during the process of completing above activities.
- Must have the ability to work independently and as part of a team.
Your background includes:
- Requires a high school diploma or equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions, percentages), punctuation and grammar.
- Requires a minimum of two (2) years experience in SAP or other equivalent production environment.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.