HomeArizonaBusiness Operations Manager

Phoenix, AZ

Business Operations Manager

LocationPhoenix, Arizona 85032
Employment TypeContractor
Date Posted2023-05-19
Direct Apply
Valid Through2024-03-22

Job Description:

Business Operations Manager

Job ID




Service line

GWS Segment

Role type


Areas of Interest



Phoenix - Arizona - United States of America

About the role

Working under the direction of the Senior Director, the Business Operations Manager will be responsible for managing operations and administrative support for a business unit or large department; manage budgeting, process improvement, controls for niche software and other functions enabling the department or business unit to meet objectives in an effective and efficient manner.

What you’ll do

Acts as key financial and logistical liaison and/or resource between management to either: a Local Market Area, business unit, large department or work group. Works with management team(s) to identify, develop and implement strategic plans to achieve goals. Implements actions for improvement and practical solutions as approved by management.

Responsible for business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Conducts special financial and business studies. Produces routine and ad hoc financial reports, packages and perform analyses for management and business unit.

Prepares reviews and monitors data reports including Accounts Receivable, Income, earnings before interest, taxes, depreciation and amortization, pipeline and other business metrics. Analyzes income and expense trends to find opportunities to improve profitability. Makes recommendations on revised controls and implements actions for improvement.

Oversees submission of reports/request goals. Coordinates work with other departments. Compiles and reviews statistics and market data and adds commentary to complete analysis reports required for acquisitions, transitions and/or business proposals.

Responsible for troubleshooting and resolving difficult inquiries and requests from internal and external clients. Develops project plans and costs, including personnel and fiscal requirements to achieve defined objectives. Provides updates relative to project resource and fiscal plans.

Leads and facilitates communication of standard methodologies, policies, procedures and initiatives to support field operations. Ensures shared knowledge to implement process improvements. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.

Acts as system administrator for niche software used by the business group to support its operations. Maintains systems by researching and resolving problems, maintaining system integrity and security. Coordinates software/release upgrades with IT. Prepares and provides training and reference material to assist users.

May train new team members on policies, procedures, processes, administration and governance.

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies.

What you’ll need

  • Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of five years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience

  • Previous Team Lead or Supervisor related experience preferred

  • Ability to provide efficient, timely, reliable and tactful service to customers and respond optimally to critical issues.

  • Requires solid understanding of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions and conducts thorough financial analysis.

  • Ability to comprehend, analyze, and interpret sophisticated documents. Ability to solve problems involving several options in situations.

  • Proven proficiency in Microsoft Office Suite. Spreadsheet abilities to include functions such as graphics, pivot tables, macros and database management required.

  • Responsible for setting work unit and/or project goals- errors in judgment may cause short-term impact to department.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at ***** or via telephone at ***** (U.S.) and ***** (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.


CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Job ID: 7850854632820985933

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