HomeCaliforniaBusiness/Tech Supp Analyst 2 ...
University of California--Irvine
University of California--Irvine

Irvine, CA

Business/Tech Supp Analyst 2 - Client Services - F/T Day Shift

LocationIrvine, California 92620
Employment TypeContractor
Date Posted2022-08-11
Direct Apply
Yes
Valid Through2023-08-24

Job Description:



Business/Tech Supp Analyst 2 - Client Services - F/T Day Shift


Updated: Nov 7, 2022
Location: Anaheim
Job Type:
Department: Client Services


UC Title: BUS TCHL SUPP ANL 2 TXPosition Number: 40313872Reports to: Business/Tech Support Supv 2Working Title: Business/Tech Supp Analyst 2Cost Center: Client Services (428546) Bargaining Unit: UPTEFLSA: NonexemptDate Created: 12/07/2021Job Code: 007359Hours: 40Shift: Not ApplicableFTE: 1 Position Summary: Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations. Salary Range: Hourly Rate Minimum $26.81 Midpoint $34.97 Maximum $43.13 Core Organizational Functions:ACCOUNTABILITY: Responsible for the achievements and success of UC Irvine Health. Follows through and meets commitments; accountable for own actions and supportive of colleagues; presents self in appearance and actions in a manner that conveys professionalism and pride in area of responsibility; projects a positive presence and ensures that work related or personal frustrations are kept separate from patient care and professional activities; takes responsibility for problems and solutions; follows existing policies and procedures.RESPECT: Foster an environment of mutual respect and trust among ourselves and with all whom we serve. Is always compassionate and empathetic for both patients and team members; makes eye contact, smiles and or greets every individual using the individual's name, if known; treats all guests and co-workers with the utmost respect, dignity, courtesy and respects their confidentiality; arrives to meetings on time; keeps personal conversations with other employees offstage, out of earshot of patients and visitors.INTEGRITY: Tells the truth and strives to earn the trust of those around us. Takes pride in their work, being honest and accountable in their words and actions; meets or exceeds department defined service expectations; makes the right decision in the best interest of UC Irvine Health.INNOVATION: Seeks ideas and approaches that can change the way the world discovers, teaches and heals. Approaches work creatively and continuously looks for new and flexible ways to solve problems; encourages and implements ideas to improve safety, customer service and operational performance; works to create efficient and effective systems so that time is not spent repeating and fixing problems; initiates and supports change.SERVICE: Collaborates to effectively and compassionately serve our patients, each other and the community. Anticipates customer's needs; maintains a calm, quiet, healing environment; accepts assignments graciously and carries out duties with pride; recognizes that every individual has an area of expertise and his/her contribution is valuable; keeps patients, families, customers and team members informed about time, thanks the person for waiting, and apologizes for delays.EXCELLENCE: Committed to achieving the highest level of excellence in patient care, discovery and education. Demonstrates pride; practices humility; embraces greatness; encourages and praises others for work well done; learns to grow developing self and others personally and professionally; is accurate and strives for excellence; creates a positive and productive work climate. Required Qualifications: Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suiteIf necessary, liaise with third-party support and PC equipment vendors.Extensive knowledge TCP/IP protocolsExtensive understanding of Microsoft Outlook and PDA supportKnowledge of Active Directory and Group PoliciesHands-on hardware troubleshooting experience.Willing to be on-call support for IT issuesUnderstanding of DNS, DHCP, WINS, TCP/IPAbility to establish and maintain effective working relationships across the Health SystemAbility to maintain a work pace appropriate to the workloadMust demonstrate customer service skills appropriate to the jobExcellent written and verbal communication skills in EnglishRequires directly related experience as a desktop support technician and demonstrated skills at an advanced levelMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesKnowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer systemAbility to problem solve independently on Desktop configurationsWillingness and ability to work occasional weekends and evenings Preferred Qualifications: Net+, A+, MCP, MCSEAbility to document resolutions clearly within a ticket system and knowledgebaseKnowledge of University and medical center organizations, policies, procedures and forms Conditions of Employment:The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:
  • Background Check and Live Scan
  • Legal Right to Work in the United States
  • Vaccination Policies
  • Smoking and Tobacco Policy
  • Drug Free Environment
The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.
  • California Child Abuse and Neglect Reporting Act
  • E-Verify
  • Pre-Placement Health Evaluation
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement:The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at *****/a> or at *****, Monday - Friday from 8:30 a.m. - 5:00 p.m.

UC Title: BUS TCHL SUPP ANL 2 TXPosition Number: 40313872Reports to: Business/Tech Support Supv 2Working Title: Business/Tech Supp Analyst 2Cost Center: Client Services (428546) Bargaining Unit: UPTEFLSA: NonexemptDate Created: 12/07/2021Job Code: 007359Hours: 40Shift: Not ApplicableFTE: 1 Position Summary: Incumbent provides support for the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Incumbent also troubleshoots problem areas (in person, remotely with support tools, by telephone, or via e-mail) in a timely and accurate fashion, and provides end-user assistance where required. Incumbent is responsible for delivering the highest level of customer service and support to customers and provides occasional on-call\after hours support for all Medical Center locations, including offsite locations. Salary Range: Hourly Rate Minimum $26.81 Midpoint $34.97 Maximum $43.13 Core Organizational Functions:ACCOUNTABILITY: Responsible for the achievements and success of UC Irvine Health. Follows through and meets commitments; accountable for own actions and supportive of colleagues; presents self in appearance and actions in a manner that conveys professionalism and pride in area of responsibility; projects a positive presence and ensures that work related or personal frustrations are kept separate from patient care and professional activities; takes responsibility for problems and solutions; follows existing policies and procedures.RESPECT: Foster an environment of mutual respect and trust among ourselves and with all whom we serve. Is always compassionate and empathetic for both patients and team members; makes eye contact, smiles and or greets every individual using the individual's name, if known; treats all guests and co-workers with the utmost respect, dignity, courtesy and respects their confidentiality; arrives to meetings on time; keeps personal conversations with other employees offstage, out of earshot of patients and visitors.INTEGRITY: Tells the truth and strives to earn the trust of those around us. Takes pride in their work, being honest and accountable in their words and actions; meets or exceeds department defined service expectations; makes the right decision in the best interest of UC Irvine Health.INNOVATION: Seeks ideas and approaches that can change the way the world discovers, teaches and heals. Approaches work creatively and continuously looks for new and flexible ways to solve problems; encourages and implements ideas to improve safety, customer service and operational performance; works to create efficient and effective systems so that time is not spent repeating and fixing problems; initiates and supports change.SERVICE: Collaborates to effectively and compassionately serve our patients, each other and the community. Anticipates customer's needs; maintains a calm, quiet, healing environment; accepts assignments graciously and carries out duties with pride; recognizes that every individual has an area of expertise and his/her contribution is valuable; keeps patients, families, customers and team members informed about time, thanks the person for waiting, and apologizes for delays.EXCELLENCE: Committed to achieving the highest level of excellence in patient care, discovery and education. Demonstrates pride; practices humility; embraces greatness; encourages and praises others for work well done; learns to grow developing self and others personally and professionally; is accurate and strives for excellence; creates a positive and productive work climate. Required Qualifications: Demonstrated technical ability to install, configure and maintain Windows, and Macintosh operating systems environment, including MS Office suiteIf necessary, liaise with third-party support and PC equipment vendors.Extensive knowledge TCP/IP protocolsExtensive understanding of Microsoft Outlook and PDA supportKnowledge of Active Directory and Group PoliciesHands-on hardware troubleshooting experience.Willing to be on-call support for IT issuesUnderstanding of DNS, DHCP, WINS, TCP/IPAbility to establish and maintain effective working relationships across the Health SystemAbility to maintain a work pace appropriate to the workloadMust demonstrate customer service skills appropriate to the jobExcellent written and verbal communication skills in EnglishRequires directly related experience as a desktop support technician and demonstrated skills at an advanced levelMust possess the skill, knowledge and ability essential to the successful performance of assigned dutiesKnowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer systemAbility to problem solve independently on Desktop configurationsWillingness and ability to work occasional weekends and evenings Preferred Qualifications: Net+, A+, MCP, MCSEAbility to document resolutions clearly within a ticket system and knowledgebaseKnowledge of University and medical center organizations, policies, procedures and forms Conditions of Employment:The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:Background Check and Live ScanLegal Right to Work in the United StatesVaccination PoliciesSmoking and Tobacco PolicyDrug Free EnvironmentThe following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.California Child Abuse and Neglect Reporting ActE-VerifyPre-Placement Health EvaluationDetails of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php Closing Statement:The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at *****/a> or at *****, Monday - Friday from 8:30 a.m. - 5:00 p.m.

To apply, visit https://careersucirvine.ttcportals.com/jobs/*****-business-slash-tech-supp-analyst-2-client-services-f-slash-t-day-shift





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