Technical Support Representative (Onsite/Remote)
We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service projects for our industry-leading technology clients.*
As a trusted employer, we'll create the best match for you based on your experience and preferences, including full-time daytime and evening shifts.
After applying, you'll complete our video interview where we'll get to know each other better. Be sure to look for an email from ***** for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.
Sitel Group® has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
Location Requirements: We offer virtual and on-site positions at our 800 Town Center Dr, Langhorne, PA 19047 location.
*With your job application, you may see some communications come from Sitel Group as well as SYKES.
Required qualifications, skills and experience
You are 18+ years of age
You have a high school diploma or GED
You can pass a criminal background check
You are eager to advance your career with a reliable company
You work well with a team or independently
Handle inbound service calls and provide accurate account and product information
Understand and strive to meet or exceed metrics while providing excellent customer service
Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
Drive customer satisfaction through voice, chat, and/or email communications
Multitask and navigate through multiple systems
Desired qualifications, skills and experience
Work with Us and You'll Enjoy:
Hands-on, 100% paid training
Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
About Sitel Group®:
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees- working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
Equal Employment Opportunity & Affirmative Action SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.