Greenville, SC

Care Coordinator (Afternoon/Evening and Weekend Shifts), Author by Humana Home Health Jobs

Greenville, South Carolina Jobs

29607 Jobs

Humana Jobs

Home Health and Personal Care Aides Jobs

$22,259 - $27,206

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Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.

Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.

We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.

The Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced administrative, operational, and customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.


The Consumer Service Operations Representative 3 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.


Required Qualifications

  • 1 - 3 years of customer service experience, including typing/data entry

  • Previous inbound and/or outbound call center or related customer service experience

  • Excellent verbal, listening and written communication skills

  • Aptitude for quickly learning and navigating new technology, systems and applications

  • Proficient in Microsoft Office Outlook and Word

  • Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems

  • 2 years of leadership, escalated calls, team lead or similar experience

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Associate's or Bachelor's Degree

  • Previous healthcare experience

  • Clerical support background in a healthcare environment

  • Familiarity with medical terminology and/or ICD-10 codes

  • CNA or Medical Assistant background

  • Quality background

  • Medicare experience

Additional Information

  • The work hours for this position are 11:00am to 8:00pm, weekdays and every weekend. Associates will have two consecutive days off during the week.

  • We will require full COVID vaccination for this job as we are a?healthcare?company committed to putting health and safety first for our members, patients, associates and the communities we serve. 

  • If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work. 

Scheduled Weekly Hours


Job ID: 594517508428881359

This job is located in

Greenville, South Carolina, 29607

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