Position: Carhop
Immediate Supervisor: Manager on Duty (MOD)
Status: Nonexempt
Position Summary: This position serves product to guests.
Essential Job Duties:
Ensure that product meets operational, quality, and appearance standards before being delivered to guests
Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
Provide friendly, quick, and polite service to guests
Promptly respond to guest requests
Report customer complaints/issues to MOD
Assist guest with payment
Make accurate change quickly and efficiently
Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
Comply with all company policies, procedures, and operational standards
Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
Regular attendance
ADDITIONAL DUTIES:
Report employee complaints/issues to MOD
Move and stock food product weighing up to 50 pounds
Skating Carhop:
Complete Skating Carhop training requirements
Perform duties while on roller skates
Perform other job-related duties as assigned or required
Time/Shift Expectations: Irregular hours; nights; weekends; and holidays
Qualifications and Job Requirements:
Knowledge/Skills
General restaurant or retail knowledge
Basic math and reading skills
Effective verbal and written communication skills
Ability to follow directions
Customer service and multi-tasking skills
Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions