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Client Performance Manager

Richmond, Virginia Jobs

23223 Jobs

Sedgwick Jobs

Project Management Specialists and Business Operations Specialists, All Other Jobs


microsoft office


$74,016 - $90,464

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Client Performance Manager


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE : To be responsible for the quality aspects of a specific client including client service instructions and reserves; to conduct client specific audits; to monitor client audit compliance; to resolve client issues by working with the company Quality and 0perations staff.


  • Ensures adherence to client service instructions

  • Monitors client reserves for accurate reflection of client's book of claims; ensures reserves are within an appropriate range.

  • Tracks and trends performance guarantee and gain share agreements at the client level.

  • Ensures client's claims reports are properly and timely prepared and distributed.

  • Monitors client's average cost of claims; identifies trends and excessive cost factors.

  • Conducts client specific operational audits; monitors client audit compliance.

  • Works with company Quality and Operations staff to resolve client issues including results of client Compass audits.

  • Manages client specific internal control report issues.

  • Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.

  • Reviews aging claims for file closure ensuring claims do not age beyond appropriate time frames.


  • Performs other duties as assigned.

  • Supports the organization's quality program(s).


Education & Licensing

Bachelor's degree from an accredited college or university preferred.


Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years of claims management and two (2) years of auditing experience. One (1) year of continuous service with the company is preferred.

Skills & Knowledge

  • Thorough knowledge of claims management practices and procedures

  • Excellent oral and written communication, including presentation skills

  • PC literate, including Microsoft Office products

  • Leadership/management/motivational skills

  • Analytical and interpretive skills

  • Strong organizational skills

  • Excellent interpersonal skills

  • Excellent negotiation skills

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in (Colorado or New York City). Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the state noted in this job posting only, the range of starting pay for this role is 68,675.00 - 96,350.00 USD Annual. A comprehensive benefits package is offered

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Job ID: 2275369594390205003



Client Performance Manager

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Richmond, Virginia, 23223