HomeIllinoisCollections Specialist


Collections Specialist

Elgin, Illinois Jobs

60120 Jobs

JPMorgan Chase Bank, N.A. Jobs

Librarians and Media Collections Specialists Jobs





$53,228 - $65,057

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/***** Average of approximately 80 100 calls a day. Mix of inbound and outbound calls. Specialists will collect on overdrawn or past due credit card accounts. It is a vital role to minimizing loss. Specialist must identify customer's challenges, evaluating limitations, and negotiating proper solutions to ensure long term success. It is first party collections, specialists are tasked with building a strong rapport with their customer and then bridge into collecting on the past due amount or restructuring the loan to best accommodate the business and customer needs.?Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:Are able to collect on past due accountsAre very comfortable communicating with customers in a metrics-driven environmentAre able to navigate multiple technologies while staying engaged with our customersPossess excellent negotiation and decision making skills; in addition to strong communication skillsPossess strong customer focus with the ability to have detailed conversations with our customersTreat customers with respect and respond with empathyDemonstrate sensitivity and compassion in difficult situationsDemonstrate personal excellence including punctuality, integrity and accountabilityHave the ability to work independently and in a team environmentThink critically and exercise independent judgementIf you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we will:Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and moreInvest in you with industry leading training, coaching, and developmentProvide opportunities for professional growth and advancementProvide a work environment of high-energy people that are trained, coached, focused, and drivenProvide paid classroom and on the job training that start on day 1Respect and value diversity, integrity, and teamwork

Job ID: 4907275345621772004



Collections Specialist

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This job is located in

Elgin, Illinois, 60120