HomeFloridaCommunity Manager in Miami, F...
FirstService Residential

Miami, FL

Community Manager in Miami, Florida

LocationMiami, Florida 33186
Employment TypeContractor
Date Posted2023-05-17
Direct Apply
Valid Through2024-04-05

Job Description:

Community Association Manager


  • Full Time: 40 Hours / $175,000 salary

  • Monday – Friday 9am to 5pm

  • Sunny Isles Beach, FL

  • Must have Food and Beverage experience

  • Must be Bilingual in English and Spanish

Knowledge of financials and project administration is a must.

Perform functions to manage, direct and provide leadership to an assigned property and book of

business. Ensure property is maintained and operated in accordance with company objectives

and facilitate solutions to problems between communities and internal support staff, guided by

precedent and working within the limits of established policies.

Essential Duties & Responsibilities

  • Provide management and leadership to assigned property and book of business. Collaborate

with Regional Director to develop goals and communicate established goals. Ensure the goals

and needs of the property, company and its customers are consistently met.

  • Manage the functions of a team within a property while maintaining standards of excellence

for processes, methods and personnel. Manage the process improvement and quality control of

the property and ensure quality resident service is delivered. Assign and review the work of

staff, ensure deadlines are met in a timely manner and prioritize and delegate workload as

necessary. Align resources to work assignments and processes to meet business requirements.

Provide leadership and direction and assist in the investigation and resolution of internal and

external problems and concerns.

  • Partner with Regional Director, Board of Directors and internal departments to develop and

lead the introduction and integration of new programs, services and initiatives. Act as liaison to

ensure quality service is delivered, that Board expectations are met and to assist in prompt

response and resolution to questions/problems. Establish and maintain a positive relationship

with homeowners, Board of Directors and internal departments to ensure a high level of resident

service and achievement of company and property goals and objectives.

  • Maintain knowledge and understanding of the contract between the association and

The Company. Ensure all contractual obligations are being met.

  • Initiate contact with new resident representatives to coordinate the move-in process. Conduct

an introduction and orientation to the management staff and building, reviews available

services, and explain the communities’ rules and regulations.

  • Conduct site inspections regularly. Identify deficiencies and provide recommendations and

action plans in order to improve the property. Process and manage violations and close them

out regularly.

  • Process architectural control applications and close them out in a timely manner.

  • Oversee all construction projects and ensure property maintenance/improvement and other

related projects are completed on time and within budget. Maintain open communication and

provide timely action updates to the Board and residents.

  • Create, maintain and upload a wide variety of information in FSRConnect including but not

limited to work orders, signed meeting minutes and Monthly Management Report. Fulfill all

company Connect compliance expectations throughout the year.

  • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper

coverage and staffing levels. Provide direction to staff and assist in the investigation and

resolution of problems. Recommend personnel actions, promotions, transfers, terminations, or

disciplinary measures. Manage the Performance Evaluation process of assigned unit and provide leadership, counseling and coaching to

associates. Maintain harmonious associate/employer relations.

  • Oversee training and cross training programs and ensure all direct and indirect associates

are aware of and comply with company, government and customer regulations, policies, work

procedures, instructions and deadlines. Participate in training programs and webinars as


  • Observe safety standards and participates in the Company’s efforts to provide a safe work

environment. Conduct periodic safety meetings and ensure staff is trained and educated on

safety procedures. Adhere to and maintain established Hurricane procedures.

  • Address Worker Compensation incidents according to company policy.

  • Maintain calendar of meetings and events and initiate and /or attend a wide range of internal

and external meetings. Prepare and conduct a wide range of presentations as needed.

  • Provide financial support with a wide range of functions. Review financial statements and

report variances; submit invoices to CAS in a timely manner and review invoices/checks for

accuracy before presenting to the BODs.

  • Recommend and manage the budget for the functional area of responsibility. Monitor

expenses, initiate cost reduction programs and negotiate prices with vendors. Ensure property

expenses are maintained within budget.

  • Monitor vendor contracts regularly, submit renewal/cancellation notices, manage contract

renewals professionally and advise Regional Director of any upcoming insurance renewals or

lapse in coverage.

  • Prepare bid comparison analysis and prepare and uses the Request for Proposal for bid


  • Maintain awareness of changes in rules, statutes or regulations and communicate changes

to staff. Direct training of staff when new procedures are required to comply with changes.

  • Update Association communications and ensure current information is displayed on the

association boards and website. Prepare association newsletter and/or other communication

with owners and residents

as required.

  • Participate in the development of Standard Operating Procedures and maintain existing

procedures. Review processes and ensure they are in compliance with current statute. Manage

the communication and compliance of SOPs within teams, managers and internal and external


  • Prepare, maintain and submit a wide range of reports, contract lists, presentations,

documents and manuals as required.

  • Maintain accurate records, files and communications pertinent to the Association and

maintain up to date equipment maintenance logs and emergency shut off procedures book.

Additional Duties & Responsibilities

  • Conduct business at all times with the highest standards of personal, professional and ethical


  • Perform or assist with any operations as required to maintain workflow and to meet

schedules. Notify supervision of unusual equipment or operating problems and the need for

additional material and supplies.

  • May participate in any variety of meetings and work groups to integrate activities,

communicate issues, obtain approvals, resolve problems and maintain specified level of

knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

  • Ensure all safety precautions are followed while performing the work.

  • Follow all policies and Standard Operating Procedures as instructed by Management.

  • Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility

Directly or indirectly supervise associates within the assigned property.

Education & Experience

Bachelor’s Degree in Business or related field from an accredited college or university, and

three years’ experience in Property Operations, Hospitality or Construction; or equivalent

combination of education and experience. Must be certified and licensed by the State of Florida

for Community Association Management (CAM).

Knowledge, Skills & Proficiencies

  • Knowledge and ability to apply Florida Statutes and Community’s documents.

  • Knowledge of assets, cash balance, and availability of funds for projects and cash flow

management for capital improvements

  • Excellent organization, motivation, leadership, management and interpersonal skills.

  • Critical thinking, complex problem solving, judgment and decision-making ability.

  • Ability to apply a comprehensive knowledge of field of specialization to the completion of

difficult assignments.

  • Excellent customer service skills

  • Strong verbal and written communication skills. Ability to communicate and provide guidance

to all associate levels.

  • Strong presentation skills

  • Ability to read, analyze and interpret technical procedures, leases and/or regulations

  • Must have a strong work ethic and be detail-oriented with excellent organizational and

multitasking skills.

  • Must have strong proficiency in Windows and Microsoft Office, including but not limited to

Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous

experience with financial and accounting programs preferred.

  • Ability to work with sensitive or confidential information.

  • Demonstrated experience managing large, complex accounts or projects. Ability to meet

deadlines and work well under pressure.

  • Ability to work well in a team environment as well as independently. Must be self-driven with

the ability to identify, plan and prioritize business opportunities.

  • Knowledge of mechanical operations of a building and equipment preferred.

  • Ability to respond to emergency situations within established timeframe

  • Ability to adjust to changing circumstances.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual

office equipment.

Physical Requirements/Working Environment

This position works under usual office conditions. The associate is required to work at a

personal computer as well as be on the phone for extended periods of time.

Must be able to stand, sit, walk and occasionally climb. The incumbent must always be on call

and able to work extended and flexible hours and weekends as needed.

Physical demands include ability to lift up to 50 lbs. The incumbent must be able to detect

auditory and/or visual emergency alarms. The physical demands described here are

representative of those that must be met by an associate to successfully perform the essential

functions of the job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.


Work may involve some driving/traveling to various sites.


The above information on this description has been designed to indicate the general nature and level of

work performed by associate within this classification. It is not designed to contain or be interpreted as a

comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned

to this job. This is not an all-inclusive job description; therefore, management has the right to assign or

reassign schedules, duties and responsibilities to this job at any time.

Job ID: 2072696246032059623

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