HomeNevadaConcierge - Condominium
Waldorf Astoria Las Vegas

Las Vegas, NV

Concierge - Condominium

LocationLas Vegas, Nevada, 89158
Employment TypeFull Time
Date Posted2022-06-13
Direct Apply
Valid Through2023-05-20

Job Description:


Department Job Functions:

  • Provide excellent service consistent with the property’s core service standards and brand attributes
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task; Ability to think clearly, quickly, maintains concentration and makes concise decisions.
  • The ability to focus and pay attention to detail
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
  • Perform all duties as deemed necessary for the success of the department
  • Be knowledgeable of Department Residences and Hotel goals
  • Maintain complete knowledge and comply with all Residential and hotel departmental policies and procedures.
  • Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
  • Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
  • Proactively seek to provide refined luxury service ensuring guest satisfaction
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately     
  • Be familiar with local establishments and activities i.e. Restaurants, night clubs, shows
  • Awareness and ability to communicate daily events and functions
  • Be knowledgeable of Hotel information to answer guest inquiries
  • Serve as ambassadors of the property by being the first point of guest contact
  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Maintain positive guest relations at all times
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • An ability to understand the Residents’ inquiries and provide responses
  • An ability to maintain the confidentiality of all Residential guest information and pertinent hotel data
  • Accommodate all Residents requests expediently and courteously.  Follow up with designated Residential or hotel personnel to ensure completion of request.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s           satisfaction
  • Document Resident's requests for Concierge or Valet assistance.
  • Maintain complete knowledge of correct maintenance and use of equipment  Use equipment only as intended
  • Ensure Hotel property and equipment is properly used and maintained
  • Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment, or processes that negatively affect the operations
  • Protect and utilize Hotel assets in a responsible and professional manner
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials

Requirements: Mandatory

  • Professional appearance and demeanor
  • At least two years of guest service experience
  • Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and the Internet
  • Team Oriented
  • Excellent overall organization, communication, and presentation skills, both written and verbal, in the English language
  • Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, shows and attractions in Las Vegas Demonstrates knowledge and abilities to operate Go-Concierge (or other) software system, in order to provide high-quality guest inquiry and booking experiences to standards, while working independently
  • Multi-task in various situations and remain composed at all times.
  • The ability to work well in a team environment
  • Perform job functions with attention to detail, speed, and accuracy
  • The ability to work well in a fast-paced, team environment
  • Excellent time management and organizational skills
  • Be a clear thinker, remain calm, and resolve problems using good judgment
  • Follow directions thoroughly
  • Understand guest service needs
  • Work cohesively with co-workers as part of a team
  • Work with minimal supervision
  • Maintain confidentiality of guest information and pertinent hotel data
  • Ability to work varied shifts, including weekends and holidays
  • Able to stand and run for extended periods
  • Ability to work varied shifts, including weekends and holidays

Requirements: Desirable

  • Preferred two years of a luxury hotel or condominium concierge experience
  • Additional languages are advantageous.
  • Luxury hotel or residential high-rise experience
  • Graduate of Hotel School or related college degree. 
  • Experience as a Concierge in Las Vegas would be extremely advantageous.
  • Membership in Les Clefs d’Or and Southern Nevada Hotel Concierge Association preferred
  • At least 4 years of managerial experience in Hotel Operations/Concierge Services, preferred

Source: Hospitality Online

Job ID: 8993296778918246992

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