CSR in Pasadena, Texas

Job Duties and Responsibilities: Assists customers and drivers by phone, in person, and by e-mail providing them with timely answers and great customer service. Processes shipping and receiving documents with customer and company WMS systems. Maintains and coordinates daily shipping/receiving schedule with Operations, customers, and drivers. Presents timely communications to management team about on-going issues or new developments with customers that may affect the current and future status. Assists with other duties including month-end inventory reconciliation, corrective action responses, month-end closing process, etc. Acts as back-up mainly for Customer Service Lead but can back up any of the other team members as needed.

Possess the following skills and knowledge: Strong customer service and interpersonal skills; including good decision-making skills. Ability to resolve customer/CSR/driver issues quickly and creatively. Familiar with CSR services and trucking operations. Available to work in multiple-shift operation, weekends, and OT as needed on short notice when required. Strong organizational skills; attention to detail. SAP and skills preferred. Along with inventory control. Must understand WMS system functions. Good computer skills: Microsoft Word, Excel, TMS.