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Dow Jones & Co.

PRINCETON, NJ

Customer Service Associate - Print Ambassador Jobs Near Me

Location213 Carnegie Center Dr, PRINCETON, New Jersey 08540
Employment TypeContractor
Date Posted2022-08-07
Direct Apply
Yes
Valid Through2023-02-22

Job Description:

Dow Jones & Co.



**Dow Jones, Making Careers Newsworthy**



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. **EEO/AA/M/F/Disabled/Vets.**



Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [*****.](*****) Please put “Reasonable Accommodation in the subject line.



Princeton



Full time

Job\_Req\_32400



By selecting "Apply" above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy.



**Job Description:**



**The Customer Service Department's mission is to provide superior customer experiences that are purposeful, seamless, consistent, and that are in-line with our world-class B2C and B2B brands**



**Our Customer Service Teams provide 1st through 3rd level support for our global customers and client contacts. Our Contact Center Operational Excellence team is responsible for Training, Quality Management, Service Performance Reporting, Service Design, and the Systems that support the Customer Service team.**



**All of our team members are passionate about always being the 'customer' and work to incorporate our CSXD core values into their work every day. We are looking for applicants that are **C** urious, **U** nique, **S** elf-Starters, **T** eam Players, **O** pen, **M** otivated, **E** ducated, and **R** espectful.**



**We encourage anyone that wants to join us in our vision to lead Dow Jones in being a customer-obsessed organization to apply**



**CUSTOMER SERVICE ASSOCIATE- PRINT AMBASSADOR TEAM**



**Based in:** Princeton, NJ



**Reports to:** Customer Service Supervisor - Print Ambassador Team



**KEY RESPONSIBILITIES**

- **Provide high-level customer support via telephone, email, social media and SMS for Dow Jones suite of products, including The Wall Street Journal and Barron's. Assist customers in resolving ongoing delivery problems, while also handling billing/account administration, cancellation, pricing, content, technical support, product navigation and more**

- **Interact with high-level executives and escalated customers on a consistent basis to assist with and resolve Customer Service issues.**

- **Represent Customer Service in a public-facing manner, including on social media, and in handling escalated contacts on behalf of the Customer Service senior leaders.**

- **Proactively assist customers experiencing severe print delivery problems to retain them and to increase customer loyalty while projecting a professional, efficient and positive approach.**

- **Make independent decisions to resolve customer issues with strong problem solving skills.**

- **Overcome objections and enthusiastically resolve escalated customers concerns while consistently providing superior levels of customer service.**

- **Work with other departments to ensure escalated issues are handled timely and correctly.**

- **Ensure all relevant procedures are followed from beginning to resolution.**





**QUALIFICATIONS**



**Required**

- **1+ years of relevant customer service experience in a customer service role, including experience handling escalated customers**

- **Superior verbal and written communication skills to represent Customer Service and the CS senior leadership team.**

- **Intermediate to moderate level experience with using various platforms (Twitter, other social media) and technologies (iOS, Android, Windows, SMS, etc.)**





**Preferred**

- **Experience with customer service via social media and/or SMS.**

- **Experience in a call center environment**

- **Ability to pay a ttention to detail while being able to multitask, along with the ability to prioritize to meet the team and individual goals .**



**Desired**

- **Experience with sales/customer retention skills**

- **Experience interacting with company Executives**

- **Bachelor's degree**





****Our Benefits****


- **Comprehensive Healthcare Plans**

- **Paid Time Off**

- **Retirement Plans**

- **Comprehensive Insurance Plans**

- **Education Benefits**

- **Family Care Benefits**

- **Commuter Transit Program**

- **Subscription Discounts**

- **Employee Referral Program**





**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .**



**Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at *****. Please put Reasonable Accommodation in the subject line.**



**Dow Jones** , Making Careers Newsworthy



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. **EEO/AA/M/F/Disabled/Vets** .



Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at ***** . Please put "Reasonable Accommodation" in the subject line.



Business Area:

PRINT & ENT SVCS - CUSTOMER SERVICE



Job Category:

Customer Service/Support Group



Business Area:

PRINT & ENT SVCS - CUSTOMER SERVICE

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PI185047755

Job ID: 3046971118740841480

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