Customer Service Representative

Customer Service Representative

Roseville, CA

Customer Service Rep

Roseville, California Jobs

95661 Jobs

Customer Service Representative Jobs

Customer Service Representatives Jobs

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I am currently looking for Customer Service Reps for a Solar Company based in Roseville. This is an on-site, temp to hire role, and it does require the individual to be fully vaccinated against COVID. The starting pay is up to $18 per hour DOE, with a $3 increase when promoted to Tier 1 Tech Support. It also comes with a $1500 sign on bonus after you are hired on directly (approximately 90 days, depending on the individual).

In this very critical role you will need to always present a positive, understanding and empathetic voice to the customer. The CSA will assist our technical call center support team by directing all inbound calls. They will answer incoming calls from customers, answer inquiries and questions, handle complaints, determine correct service group through information provided.

Duties and Responsibilities:
Answer all incoming calls to ensure a world class experience.
Handle customer inquiries or gather the correct information to direct and/or assign the call. Quickly identify and escalate priority issues to the correct service Tier or Department.
Research required information using available resources
Manage and resolve customer complaints directly or through our support team
Provide customers with product and service information
Enter new case information into system
Update existing customer call information into the system, as needed
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Required Skills and Qualifications:
High school diploma or equivalent
2 – 4 years’ experience in a call center or customer service environment
Experience and in depth knowledge of call center telephone technology
Expert in customer service principles and practices
Proficient in relevant computer applications
Advanced communication skills and the ability to stay calm in every situation
Excellent accuracy with data entry and typing skills
Knowledge of administration and clerical processes

We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Job ID: 6431829157478478763

This job is located in

Roseville, California, 95661

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