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Goodman Manufacturing Company

Binghamton, NY

Customer Service Representative Customer Service Representative Jobs

Location115 Henry St, Binghamton, New York 13905
Employment TypeContractor
Date Posted2022-10-07
Direct Apply
Valid Through2023-03-16

Job Description:

Customer Service Representative

The Opportunity

What we do :

Motili’s technology platform allows property managers, owners, and investors to easily manage their repair and replacement jobs. This unique system handles all aspects of the job, from scheduling service to ordering equipment—and it even covers invoicing—making Motili the single point of contact for all property maintenance and equipment replacement. Motili also helps property managers make better decisions using the data it collects about a client’s portfolio of properties and assets, and saves money on jobs by leveraging relationships with manufacturers and skilled contractors.

Position Overview:

A Customer Service Representative (CSR) may be among a customer’s first contacts with Motili. CSRs providing fast, friendly, and accurate information for customers and others has a lasting effect. For this reason – Motili CSRs work directly with technicians and home warranty companies providing information about Company products, services, and features and assists with quotations, processing orders, and respond to customer complaints. Motili CSRs are expected to provide great customer service using fast, friendly, and accurate information while taking phone calls, processing chat requests, general service requests, and processing orders and quotes for services. When presented with a complaint, a CSR’s professionalism and use of issue resolving and de-escalation techniques can effectively resolve many issues to the mutual benefit of both the customer and the Company.

May Include:

  • Provide fast, friendly and accurate information and assistance – for customers and other team members.

  • Maintain professionalism and exhibit patience at all times to ensure customer expectations are met.

  • Interact politely and effectively with customers, fellow employees, and business partners.

  • Help co-workers trouble shoot or answer questions when they cannot find answers themselves.

  • Answering customer support emails, branch questions or requests/taking on responses for our Bangkok team

  • Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction.

  • Provide accurate information regarding availability of in-stock items, product and delivery information

  • Process submitted orders, requests for quotations and assign tickets using designated CSR software (Freshdesk) order center.

  • Recommend alternate products based on cost, availability, or specifications.

  • Assist with month end clean-up for orders that have not been closed out for billing.

  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery.

  • Participate in on-the-job training activities, cross-train other employees on various tasks, and take individualized training – as assigned.

  • Effectively adhere to policy and procedures in compliance with Company policy and the law.

  • Maintain clean, professional, and safe work environment; creating an environment that welcomes others.

  • Adhere to Motili Inc. culture related to respect for the individual, service to our customers and striving for excellence.

  • Perform other duties as assigned.

Knowledge/ Skills:

  • Ability to quickly learn about products and services offered

  • Effective and professional verbal and written communication skills

  • Excellent customer service background and relationship management skills and negotiation skills

  • Problem solving, de-escalating and resolving conflicts within a work setting

  • Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives.

  • Ability to use good judgement and strong work ethics and integrity on the job

  • Ability to establish positive working relationships with internal and external customers and employees

  • Attention to detail and accuracy, effective organizational and time management skills

  • Strong knowledge of MS Office – Excel, Word, PowerPoint, and Outlook - Email/scheduling, creating, and updating spreadsheets

  • Experience using Freshdesk software – preferred


  • High School Diploma or G.E.D – required.

  • Bachelor's or associate degree, such as Computer Science – preferred.


  • Telecommunication experience, answering phones and directing calls

  • 1 – 3 years of more in customer service or 1-3 years in inside sales

  • 3 plus years of experience in HVAC/Plumbing and/or Contractor/Building trades - preferred

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

The Company is required by law to follow the President’s Executive Order on Ensuring Adequate COVID-19 Safety Protocols for Federal Contractors. This requires employees to be vaccinated against COVID-19 unless legally entitled to an accommodation.

ID: 2022-19900

Education: High School Diploma or Equivalent

External Company Name: Daikin Comfort Technologies

External Company URL: www.daikincomfort.com

Street: 222 Water St

Job ID: 7473893909485717056

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