HomeMassachusettsCustomer Service Representati...
Enterprise Rent-A-Car

East Boston, MA

Customer Service Representative

LocationEast Boston, Massachusetts, 02228
Employment TypeFull Time
Date Posted2022-01-06
Direct Apply
Valid Through2023-01-26

Job Description:

Our Boston Logan Airport office is accepting applications for a Full-Time Customer Experience Representative.This is a great opportunity to work with a fantastic team and get experience with a well know and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture. The responsibilities include providing a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This specific position will be working in the garage greeting our customers. The CXR will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch. Qualified candidates must demonstrate honesty and integrity and remain committed to excellent performance while being driven and self motivated and supports diversity and contributes to an inclusive work environment.The starting pay rate for this position is $18.08 / hour + monthly bonus opportunities which have the potential to launch actual compensation to over $20 / hour. There is also a $1.50 / hour shift differential for all hours worked between 3pm-12am. In addition to this strong wage, we offer a comprehensive benefits package which includes medical, dental, and vision insurance options, paid vacation time, paid holidays, profit sharing, and 401(k) with company match.The required PM schedules available are:5 Day Schedules (8 hours/day):Sunday, Monday, Tuesday and Friday, Saturday from 3pm-11:30pm (30 minute break included)Sunday, Wednesday, Thursday, Friday, Saturday from 3pm-11:30pm (30 minute break included)Monday, Tuesday, Wednesday, Thursday, Friday from 3pm-11:30pm (30 minute break included)4 Day Schedules (10 hours/day):Sunday, Monday, Tuesday, Wednesday from 2pm-12:30am (30 minute break included)Sunday, Thursday, Friday, Saturday from 2pm-12:30am (30 minute break included)As you are considering a position with Enterprise Holdings, we invite you to learn more about our business at careers.enterprise.comMeet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedSeek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assignedEqual Opportunity Employer/Disability/VeteransMust be at least 18 years of ageMust have a High School Diploma or GEDMust be able to work in an enclosed garage while being exposed to elements such as heat and or coldMust have at least 1 year of prior customer service experienceMust have a basic level experience and understanding of a PC and Microsoft Office productsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMust be able to work one of the available required PM schedules in the overview

Job ID: 4111385055986780010

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