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LAZ Parking Midwest, LLC

Grove City, OH

Customer Service Representative

Location2539 Dartmoor Rd, Grove City, Ohio 43123
Employment TypeContractor
Date Posted2022-08-07
Direct Apply
Valid Through2023-07-01

Job Description:

Description SCOPE OF POSITIONHandles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues. which include customer questions, complaints, and inquiries. All calls must be logged in our call log database and all call log activity will be reviewed daily. Offers alternative solutions where appropriate with the objective of retaining customers satisfaction. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts.MAIN RESPONSIBILITIES* Manage multiple duties at a time* Deliver exceptional client service via telephone* Conduct detailed research and address customer inquiries* Provide quality service by comprehending procedures and continued product knowledge* Enter data and customer service work on a daily routine basis* Prepare activity reports to track performance across our customer base* Track issues, and ensure timely delivery of solutions from support teams* Complete other duties as assignedMINIMUM QUALIFICATIONS* 1- 2 years experience with Call Center/Customer Service/Accounting skills involving problem solving andability to react quickly and professionally ensuring client satisfaction.* High School Diploma or Equivalency.* Advanced multi-tasking, problem solving and organizational skills* Ability to work in a fast paced work environment* Positive attitude and productive, professional and courteous manner* Superior telephone etiquette* Ability to accomplish tasks in the most timely and efficient manner* Strong written and verbal communication and interpersonal skills* Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers(e.g. Google Chrome, Internet Explorer, Microsoft Edge)LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

Job ID: 7124870331976863992

Grove City, Ohio Jobs

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LAZ Parking Midwest, LLC Jobs

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