Customer Service Representative/Order Processor. Job in Santa Fe Springs WestCoast-Jobs Customer Service Representative Jobs
Santa Fe Springs, California 90670
$41,184 - $50,336/year
Lions Floor is one of America's fastest-growing wholesale distributors of the highest quality hard-surface flooring matched with exceptional customer service and satisfaction. We are looking for highly motivated, enthusiastic individuals to join our team.
Summary: Processes, verifies, and balances orders by event, assists in the clerical responsibilities as assigned, and verifies the completion of events for processing by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned. Performs all customer service duties to include answering customer inquiries via mail, in-person, and telephone regarding account status, product information, and price information. Order and payment processing, entry in the computer system.
Generate credit/adjustment memos in the computer as needed.
Facilitate the process of returned as required.
Makes adjustments to orders by crediting and re-invoicing items absent from the shelf as the order is gathered.
Resolves customer problems/discrepancies in an expeditious and tactful manner.
Attends meetings and training sessions as required.
Performs other related duties as assigned.
Ensures complete paperwork so orders are handled and processed properly.
Qualifications and Skills: Associate's degree or higher with prior related customer service experience. Excellent oral and written communication skills. Must be able to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Proficient in Microsoft Office, Google Workspace, and SAP Business One or other ERP systems. Must be able to multi-task and problem solve with minimal supervision. Must be friendly and reliable with a strong work ethic.
Job Type: Full-time
Pay: Up to $22.00 per hour
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday
Ability to commute/relocate: Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Required)
Education: Associate (Preferred)
Experience: ERP systems: 1 year (Preferred) SAP: 1 year (Preferred) Order entry: 2 years (Required) Customer service: 2 years (Required)