Customer Service Representative

Customer Service Representative

Athens, TX

Customer Service Representative - Work From Home

Athens, Texas Jobs

75751 Jobs

Customer Service Representatives Jobs

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Customer Service Representative in the Athens, TX area!
• Monday to Friday
• Work from Home Position
• $1000 Bonus for conversion after 4 months
• Equipment Provided

Job Description
• Answer incoming calls from consumers including the general public,
• prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems
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We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Job ID: 1065405025386911847

This job is located in

Athens, Texas, 75751

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