at Intel in Dover, Delaware, United StatesJob Description
Intel aspires to help our customers achieve their own digital transformation, leveraging the power of the Intel cloud solutions and SaaS services. To help drive this effort, Intel is investing in the creation of Customer Success dedicated team that will play a key role in helping Intel customers achieve this digital transformation through successful adoption of Intel Cloud solution and Services.
The Customer Success team will work with our largest commercial customers to drive change management and adoption activities with key business decision makers and IT decision makers, helping reduce implementation risk, driving usage of existing solutions, and identifying opportunities to accelerate the path for customers to realize business value from their investments.
We are looking for a talented individual to define and lead customer success focused field initiatives for Confidential Computing broadly and Project Amber attestation service more specifically.
As Customer Success Manager, you will oversee global technical enablement, field/customer engagement and execution for solution architecture initiatives related to Amber. The role will entail building success plans and defining/leading global programs that drive adoption of these services within Strategic and Enterprise customer accounts, which will span multiple industries. It will also entail interfacing with technical community of professionals – Cloud Solution Architects (CSAs), and associated roles including Cloud Engineers, Digital Advisors, and Intel Partners.
Roles & Responsibilities:
+ Enable Intel CSAs to help customers drive consumption on Intel Amber Platforms focused on onboarding, building/managing Customer Plans for Amber adoption, and building customer relationships/trust for Intel as a SaaS player.
+ Define and lead global initiatives around Amber in the cloud/on prem that requires focus on data lineage, stewardess, data masking and data encryption.
+ Engage directly with customers for requirements definition and alignment of business goals to outcomes; alignment with specialized partners to up-skill and coach their capability
+ Establish alignment with Intel Commercial Business teams and Global Sales, Marketing teams translate Go-To-Market (GTM) strategy into actionable field focused initiatives.
+ Lead efforts for Amber services (understand market and customer landscape, IT priorities), partner with the field operations teams to drive technical enablement execution (office hours, issue unblocking, etc.) and function as an interface to the engineering and marketing teams
+ Curate and maintain breadth technical enablement and readiness mechanisms and artifacts that can empower CSAs to guide customers.
+ Establish effective feedback loops that surfaces voice of the customer and influences product teams to evolve product and Services in support for Customer Success.
+ Build thought leadership and mindshare through engagements with CSAs and customers.
This role requires a high-energy and talented individual who thrives on new challenges and possesses an entrepreneurial spirit. Demonstration of strong skills in adaptive leadership, cross-organizational collaboration, ability to drive impact through influence, relationship building, and executive engagement skills is highly desired.
+ 5+ years of professional experience including business management, offering/product strategy, marketing, sales, services, technology implementation, or related field
+ Deep expertise in selling and implementing Amber solutions across customer segments and industries
+ Effective communication and field program execution skills, with the ability to energize others
+ Demonstrated track record of effective communication with business and technical leaders at all levels within large enterprises and (for internal candidates) within Intel Business Groups, Sales, Services and Partner organizations
+ Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels.
+ Ability to work through ambiguous situations with can-do attitude and proactively determine creative solutions.
+ Have a strong background in leading people with the ability to inspire confidence in senior leaders and motivate his/her global team.
+ Bachelor’s Degree, or equivalent experience required, Master’s Degree/MBA preferred.
+ Preference for global experience.
Inside this Business Group
Intel’s Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.
Intel strongly encourages employees to be vaccinated against COVID-19. Intel aligns to federal, state, and local laws and as a contractor to the U.S. Government is subject to government mandates that may be issued. Intel policies for COVID-19 including guidance about testing and vaccination are subject to change over time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.html
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.To view full details and how to apply, please login or create a Job Seeker account