Customer Service Representative

Customer Service Representative

Woburn, MA

Customer Support/Data Entry - Work From Home

Woburn, Massachusetts Jobs

01801 Jobs

Customer Service Representatives Jobs

$31,906 - $38,996

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Description of the Job

Our client is looking for entry-level Customer Support/Data Entry specialists to work with them in the Biotech/Pharma sector. You must be a good communicator and be able to win the trust of our customers in order to succeed in your role. Additionally, you should be proficient in help desk software.

You will ultimately help us establish our reputation for excellent customer service in all aspects of sales and after-sales.



Responsibilities

  • Customer queries can be answered quickly and accurately via email, chat, or phone.
  • Help customers to use certain features by identifying customer requirements
  • Report product problems (for instance, testing various scenarios or impersonating customers)
  • Our internal databases should be updated with technical information and helpful discussions with customers.
  • You can monitor customer complaints via social media, and you can reach out for assistance
  • Team members can share feature requests and workarounds.
  • Tell customers about the latest features and functions
  • To ensure that customers have their technical problems resolved, follow up
  • Collect customer feedback, and then share it with the Product, Sales, and Marketing Teams
  • Help in the training of junior customer support representatives


Requirements

  • Experience as a Customer Service Specialist, or in a similar CS position
  • It is an advantage to have some familiarity in our industry.
  • Remote support and helpdesk software are a great way to get assistance
  • How CRM Systems Work
  • Great communication skills and problem solving abilities
  • Multitasking skills
  • When dealing with difficult cases, patience is key

Volt offers equal opportunities to all employees

Job ID: 5867652274503007607

This job is located in

Woburn, Massachusetts, 01801

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