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Customer Support Specialist - Executive Level Project Management Specialist Jobs

Austin, Texas Jobs

78745 Jobs

Apple Jobs

Project Management Specialists and Business Operations Specialists, All Other Jobs

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analysis

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5/15/2022
$75,888 - $92,752

Customer Support Specialist - Executive Level

Austin,Texas,United States

Support and Service

  • Minimum 5 years experience providing excellent customer service

  • Demonstrates a passion for excellent customer focus and protection

  • Communicates effectively in both verbal and written formats, with customers or partners, clearly and concisely

  • Strong technical proficiency

  • Resourcefulness and flexibility

  • Advanced judgment and negotiation skills

  • Able to self manage and work independently in a dynamic, constantly changing environment

  • Prioritizes workload, handling multiple and often competing tasks

  • Meets deadlines for a variety of responsibilities

  • Identify and implement process improvement opportunities

  • Ability to think strategically and execute tactically, and persistent attention to detail

  • Ability to operate in a fast-paced environment quickly and effectively shifts gears to meet changing business requirements, and ability to rapidly understand complex business process

  • Recognize trends and provide feedback to management to improve processes that will enhance internal and external customer experience

  • Ability to maintain poise and a positive attitude in a challenging, fast-paced rapidly changing environment

  • Adept at navigating ambiguous and complex situations

  • Advanced judgment, critical thinking, problem solving and decision-making skills

Description

We are skilled at dealing with ambiguity, having the ability to make sound judgments and utilize problem solving skills in a timely manner. We stay self-motivated and customer focused in a highly dynamic role while working independently. We demonstrate a high level of customer focus while investigating the customer journey. You will thoughtfully build strong working relationships with your immediate team, region, and other functional partners. While the majority of daily tasks involved in this position are handled individually, teamwork is highly critical in learning the role, staying current with procedures/trends, and in building and maintaining a successful team culture. Your ability to use data and analysis to make decisions and influence others will be beneficial. Additional tasks may be required beyond primary responsibilities for continued development and based on the needs of the business.

Education & Experience

BS/BA or equivalent experience

Additional Requirements

  • Spanish, French, and/or Portuguese fluency preferred

  • Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City. New York City Department of Health Learn more (Opens in a new window) .

Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

Job ID: 4346381073104929760

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Customer Support Specialist - Executive Level Project Management Specialist Jobs

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Austin, Texas, 78745