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Data Engineer, AppleCare Digital

Austin, Texas Jobs

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$117,801 - $143,979
Summary Posted: Aug 27, 2021 Weekly Hours: 40 Role Number:200279706 The AppleCare Digital team is looking for an outstanding data engineer who will help build scalable and high quality data assets that will have direct and measurable impact on AppleCare's support operations. The person in this position will work with various Online business managers, engineering teams, and data scientists to help identify viable data opportunities, identify and create data requirements, and then implement end-to-end data solutions. The role requires experience in working with large volumes of data at scale (think petabytes), designing and creating data pipelines, and comfort in working with ambiguity. The job is located in Austin, Texas. Key Qualifications 4+ years of industry experience in a Data Engineering role with experience designing and implementing scalable data pipelines, data services, and data products. Ability to construct and understand advanced structural query language (SQL) scripts Experience with Relational databases. Experience with NoSQL databases preferred. Proven understanding of the full software development lifecycle Solid grasp of computer science fundamentals including data structures and algorithms Ability to present and articulate key performance metrics to stakeholders and executives Ability to adapt data deliverables for frequent and unexpected operational changes as needed to support improved customer experience across multiple business units Experience in producing powerful visualizations and dashboards that balance both art and science (using Tableau/D3, etc) Strong communication skills and the ability to naturally explain difficult technical topics to everyone from data scientists to engineers to business partners and leaders. Ability and comfort working independently and making key decisions on projects Description Gather and communicate data capture requirements for new and existing customer facing platforms. Conduct end-to-end analyses across all AppleCare touch points, including data gathering from large and complex datasets. Drive the generation of insights from raw, unstructured data to improve existing features and explore future directions. Develop extensive knowledge of existing metrics. Create new metrics for performance measurement and advocate for changes to existing metrics where needed. Develop and maintain complex Tableau dashboards, aggregating data from multiple data sources. Support Tableau developers by writing complex SQL queries and providing easily queryable datasets in the form of Tableau extracts and database views. Interface with technical teams-including DBA & engineering-to ensure proper functioning of all data pipelines and health of data warehouse. Education & Experience MS or BS in Computer Science, Engineering or a similar quantitative field. Additional Requirements PDN-9441ed6f-f076-487c-97d8-a6f90905c6ce

Job ID: 3402368593549542825



Data Engineer, AppleCare Digital

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Austin, Texas, 78745