Job Details Job Location: LeeSar, Inc. (Headquarters) - Fort Myers, FL... Position Type: Full Time Education Level: High School Salary Range: Undisclosed Job Category: Transportation Description POSITION SUMMARY: Assumes responsibility for all Couriers and timely and accurate delivery of all products and items requiring transportation to and from hospitals, medical offices, LeeSar locations and all customers of LeeSar Regional Service Center. Assumes responsibility for associated duties as assigned JOB DUTIES: I. GENERAL COMPETENCIES: • DEPENDABILITY & RELIABILITY: • Identify and escalate safety issues • Ability to follow detailed directions with or without supervision • Self-motivated, excellent at multi-tasking, detail-oriented 2. PROFESSIONAL DEVELOPMENT: • Complete and maintain any other training as required by management • Attend and participate in staff meetings and on-the-job training programs as required • Act as a resource, guide, and role model for all new hires; demonstrate ability to energetically and enthusiastically assist new hires in acclimating to the job and foster a sense of belonging • JOB KNOWLEDGE: • Knows the specific location, efficient directions to, delivery times and requirements of every location where couriers are asked to service. • Proficient in information systems used to manage the day to day operations. (telematics and dispatch systems) • Performs other related duties with the job classification or organization as necessary or as assigned by Supervisor. • Operates office equipment as necessary; including computers, copy machines, and cell phones. • Attends and participates in staff meetings and on-the-job training programs as required. • QUALITY OF WORK: • Ability to manage all customer facing interactions in a professional and courteous manner. • When called upon to assign a courier to make an emergency "stat" or unscheduled deliveries, work with supervisors to determine the best couriering method and directions of servicing that request. • Ability to work without direct supervision. • Self-motivated, detailed oriented, and excellent at problem solving • Ability to effectively and quickly navigate through the information systems • ADHERENCE TO COMPANY POLICIES: • Follow all documented LeeSar standard operating procedures. • Follow all documented LeeSar Policy & Procedures. • Demonstrate ability to meet LeeSar attendance policy, being at work, on time • Maintain professional appearance which includes wearing clean well maintained uniforms that are provided by the company. • Maintains strict confidentiality of all materials, information and record • COMMUNICATION, COLLABORATION & ENGAGEMENT: • Demonstrates good verbal and non-verbal communication skills including positive and strong team communication skills • Demonstrates strong written and verbal skill; clearly and professionally communicates with all peers, customers, and leadership • Participates in peer mentoring and feedback • Demonstrates strong desire to learn and develop new skills • Daily demonstration of great focus and attention to detail in all processes • Maintains positive work relationships with all internal and external stakeholders. • PRODUCTIVITY: • Dispatches daily work to drivers and assist lead dispatcher / manager in daily activities (medical products, postal mail, inter-office mail, medical records, X-Ray films, accounting records and or non-dangerous laboratory specimens) to and from any location, (primarily, but not limited to LeeSar locations, Post Office, hospitals, medical offices and any other LeeSar Customer) on either scheduled routes, or as needed for emergency "stat" situations. • Schedules drivers and assigns routes to maximize productivity. • Monitor and assists drivers as needed • Performs other duties as assigned by dispatch lead or department manager • PROBLEM-SOLVING ( CREATIVITY & INITIATIVE ): • Demonstrates flexibility and strong leadership & teamwork skills in any required job duties. • Demonstrates ability to identify potential solutions to department quality opportunities. • Ability to demonstrate strong problem solving skills. Qualifications EDUCATION: • High School or GED Graduate required. • Read, write, and speak English for work related communication • Courier Dispatch experience is preferred. LeeSar is an Equal Opportunity Employer and a Drug-Free/Tobacco-Free Workplace