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DAT Solutions, LLC

Denver, CO

Enterprise Shipper Customer Success Manager - (Remote USA) Customer Service Representative Jobs in Denver, Colorado - Remote

Employment TypeContractor
Date Posted2022-11-20
Direct Apply
Yes
TelecommuteYes
Valid Through2023-09-27

Job Description:

About DATDATis an award-winning employer of choice and a next-generation SaaStechnology company that has been at the leading edge of innovation intransportation supply chain logistics for 44 years. We continue to transformthe industry year over year, by deploying a suite of software solutions tomillions of customers every day - customers who depend on DAT for the mostrelevant data and most accurate insights to help them make smarter businessdecisions and run their companies more profitably. We operate the largestmarketplace of its kind in North America, with 227 million freight posts in2021, and a database of $126 billion of annual global shipment markettransaction data. We have co-headquarters in Portland, OR and Denver,CO, and additional offices in MO, TX, and Bangalore, India. Foradditional information, see.The OpportunityDAT is looking for an Enterprise Customer Success Manager to join ouroutstanding DAT iQ Freight Market Intelligence team in Denver, CO.You'll bring your background in the transportation industry, along withyour experience in product training and customer communication skills to thiscritical role.This is your opportunity to make a major contribution to customer success andretention with a SaaS company that has been at the forefront of freightanalytics for over 44 years.This fully remote, work from home opportunity, is open to applicants whoare full time residents of the following states:AK, AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL,IN, KS, KY, LA, MA, ME, MI, MN, MT, MO, NC, ND, NE,NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN,TX, UT, VA, VT, WA, WI, WV,Candidate ProfileHighly effective communicator, who can build and maintain relationships withcustomers in a B2B environment.Deep understanding of the freight and logistics industry.Strong analytical skills and adept at working effectively with numbers andfigures.Detail oriented and adaptable multi-tasker who can manage multiple projects ina fast paced environment.Comfortable working without direct supervision, or closely with a team.Experienced with high quality product training and support.What You'll DoDeliver customer onboarding, product training, product support andproactive communication to DAT IQ shipper customers.Manage accounts and keep customers abreast of new features and enhancements.Be the "voice of the customer" to Product Management, Sales and ProductSupport.The Skills and Experience You'll NeedBackground in the transportation, logistics or supply chain industry isrequired.Excellent communication skills in presentations, by email and incorrespondence.Strong analytical skills, quick with numbers, and advanced spreadsheet skills.Experience presenting analysis and information with Tableau is required.While web presentations are the routine, 10-15% travel is required.Bachelor's degree, or significant direct industry experience in lieu, isrequired.(Colorado only) In accordance with the Colorado Equal Pay for Equal WorkAct, the minimum salary for this role is $70,000 base salary, plusBonus, plus benefits. The maximum compensation for this role can varysignificantly depending on your job-related skills and experience.The contractor will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor's legal duty to furnish information. 41 CFR 60-1.35(c) DAT embraces the value of a diverse workforce, and believes

Job ID: 255644726887079052

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