JOB OVERVIEW:This position is responsible for providing repair service of equipment in thepractitioner's office under the direction of a Lead Technician or ProjectCoordinator. Work closely with experienced technicians and supervisor todevelop and improve customer service skills, use provided support tools,learn effective troubleshooting techniques, and increase product knowledge.Drive service success that improves customer satisfaction, maximizescustomer retention, and increases profitability.KEY RESPONSIBILITIES:Provides repair services to customers in a courteous and professional manner.May also provide basic installation services to customers on an as neededbasis.Provides and maintains the necessary tools of the trade and have readilyavailable to perform installation and repair services.Complete all on site installation, repair maintenance and test tasks undersupervision of a Lead Technician or Project Coordinator.Follow proper troubleshooting steps to diagnose errors on technical problemsand determine proper solutions.Comprehends customer requirements and make appropriate recommendations tooptimize the customer experience.Maintains and manages proper levels of inventory in van.Produces timely and detailed service reports.Attends all required training, which includes but is not limited to HenrySchein Dental Career Development training and specific manufacturer technicaltraining.Complies with all OSHA regulations as outlined in the OSHA manual andtraining. Maintains and utilizes personal protective equipment when needed.Communicates in a timely manner to all Team Members and HUB dispatchers,keeping all informed of progress of assignments.Completes all work orders in a timely manner. The work order should bereviewed with the customer or a responsible staff member prior to departure.This review should include the time in the office, work performed, partsreplaced, and parts to be ordered. All work orders should be closed dailyand submitted for billing.Submits all job related paperwork within the required timeframes. Thisincludes but is not limited to FDA Forms, expense reports, and any otherrequired paperwork.Complies with all terms of the Fleet Management Policy including maintenanceand accident management policies.Participates in special projects and performs other duties as required.WORK EXPERIENCE:Typically, 2 or more years of field service experience with demonstratedproficiency, basic mechanical background and customer service background.PREFERRED EDUCATION:Typically High School education, vocational training and/or on-the-jobtraining. Associates degree or Technical School Certification is preferred.GENERAL SKILLS & COMPETENCIES:Basic troubleshooting skillsIndependent self-starterBasic computer skillsInterpersonal / communication skillsProfessionalismAccuracy and detail-orientationSPECIFIC KNOWLEDGE & SKILLS:Working knowledge of hydraulics, mechanical and electrical systemsTRAVEL / PHYSICAL DEMANDS:The Equipment Service Technician (EST) position will require thedelivery, installation and repair of Equipment involving Henry Scheincustomers. Technicians will be expected to maneuver large equipment as needed.The physical nature of the position, at times, may require substantialand/or repetitive bending, stopping, lifting and climbing of ladders.For more information about career opportunities at Henry Schein, pleasevisit our website at: www.henryschein.com/careersHenry Schein, Inc. is an Equal Employment Opportunity Employer and does notdiscriminate against applicants or employees on the basis of race, color,religion, creed, national origin, ancestry, disability that can bereasonably accommodated without undue hardship, sex, sexual orientation,gender identity, age, citizenship, marital or veteran status, or anyother legally protected status.