HomeMichiganField Service Representative ...
Canon USA & Affiliates

Grand Rapids, MI

Field Service Representative II

LocationGrand Rapids, Michigan 49507
Employment TypeFull Time
Date Posted2023-05-20
Direct Apply
Valid Through2024-04-03

Job Description:


Under general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs,



+ Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships


+ Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames

+ Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations

+ Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)

+ Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames

+ Log outgoing and incoming items as required and review for accuracy/completeness


+ Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)

+ Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc

+ Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs

+ May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings

+ Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary

+ Perform other administrative duties from inserting, copying and photocopying to faxing as needed

+ Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

**May possibly perform any of the following functions at the direction of the Site Manager:**

+ Set up and maintain clients kitchen areas and conference rooms, order food and make coffee

+ Provide reception work such as answering telephones, taking messages and greeting visitors

+ Move boxes, supplies or furniture; replace light bulbs

+ May be requested to perform document scanning

+ Prepare outgoing items for shipping

+ Additional responsibilities that other employees at that site do not perform

+ May prepare reports in order to measure productivity and prepare billing charges


+ High school Diploma or equivalent

+ 2-5 years experience working in a mailroom or professional office environment

+ Basic knowledge of metering, weighting, logging and other shipping procedures

+ Basic computer skills required

+ Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction

+ Excellent customer service, professional attitude and appearance are a must

+ Ability to work overtime & meet deadlines


+ Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.

+ May lift and/or move up to 50lbs.

**What We Offer:**

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

**_Come Join Our Team!_**

**Job Locations** _US-MI-Grand Rapids_

**Posted Date** _2 months ago_ _(3/6/2023 12:58 PM)_

**_Requisition ID_** _2023-15654_ **_# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_

Associated topics: answer, call center specialist, csr, customer service associate, internship, product support, representante de servicio al cliente, service, technical support, telephone

Job ID: 2786578184284429577

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