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Wells Fargo
Wells Fargo


Home Lending Change Management Performance Monitoring Manager in MINNEAPOLIS, Minnesota

LocationMINNEAPOLIS, Minnesota 55407
Employment TypeContractor
Date Posted2022-11-20
Direct Apply
Valid Through2023-09-06

Job Description:

About this role:

Wells Fargo is seeking a Change Management Performance Monitoring Business Execution Manager to support the Business Execution and Planning team within the Change Management organization. The Home Lending Performance Monitoring Manger and team will be responsible for performance monitoring that services all change management stakeholders in Home Lending. This team is responsible for monitoring the performance of the Home Lending change management process in alignment with ECM and Technology policy and procedure. They will create and establish the reporting and monitoring for the risk and controls across all the change management processes in partnership with change control and other change management stakeholders. The Home Lending Performance Monitoring Manager will be directly responsible for routine and ad hoc performance reporting initiatives. You will be a leader of critical initiatives to provide data and reporting to assist with and diagnose root cause of problems and drive process performance improvement and you will interact with Home Lending product leaders to cover products, technologies, change and business operations. As well as, lead group initiatives related to the Home Lending Change Management future state model, including ensuring that the future state model is in alignment with defined Wells Fargo Business Process Management standards.

In this role, you will:

  • Establish and maintain effective relationships with Home Lending senior leaders and decision makers.

  • Develop root cause research and business care for proposed technology, product, staff, and structure changes, including researching cost estimates.

  • Help establish standards for measuring performance against process requirements using formal performance measures and methods.

  • Ensure development of metrices that provide data for future improvement opportunities.

  • Ensure appropriate application of performance statistical approaches to identify key factors or evidence of performance change.

  • Coach product teams to process improvement tools and techniques.

  • Make decisions and resolve issues to meet change management objectives.

  • Interpret policies, procedures, and compliance requirements, as needed.

  • Lead team to achieve change management objectives.

  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications, US:

  • 6+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

  • 4+ years Leadership experience

Desired Qualifications:

  • Ability to advise on program/project design and related concepts

  • Experience designing and enhancing risk management and control enhancement related processes.

  • Experience in product management, customer journey analysis, or customer experience design.

  • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment

  • Experience managing complex projects in a large enterprise environment.

  • Ability to manage complex projects in a large enterprise environment

  • Ability to work effectively with senior management

  • Strong leadership skills and experience with the ability to coach, manage, lead professionals

  • Knowledge and expertise in Tech system projects

  • Experience with enterprise capabilities & processes

  • Change Management skills such as Prosci/ADKAR, Agile and Agile tools like JIRA, CA Rally

  • LEAN/Six Sigma certification or Wells Fargo business process management endorsement

Job Expectations:

Willingness to work on-site at stated location(s):

  • Charlotte, NC - 301 S Tryon St, Charlotte NC 28282

  • Des Moines, IA- 801 Walnut St. Des Moines IA 50309

  • Minneapolis, MN- 90 South 7th St. Minneapolis, MN 55402

  • Phoenix, AZ- 100 W Washington St. Phoenix, AZ 85003

  • San Antonio, TX- 40 NE Loop 410, San Antonio, TX 78216

Preferred location(s) listed above. Relocation assistance is not available for this position.

This position is not eligible for Visa sponsorship.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.


Req Number: R-224810-3

Updated: Wed Nov 16 00:00:00 UTC 2022

Location: MINNEAPOLIS,Minnesota

Job ID: 7787915849730059732

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