HomeMichiganHybrid Customer Account Speci...
Aston Carter

Ann Arbor, MI

Hybrid Customer Account Specialist - Remote

Employment TypeContractor
Date Posted2022-11-20
Direct Apply
Yes
TelecommuteYes
Valid Through2023-09-28

Job Description:

Job Opening: Customer Account Specialist

Pay Rate: $20-21 per hour + Uncapped Bonus Earning Potential

Location: Ann Arbor, MI Remote: Onsite for 2 months, with Hybrid Remote flexibility there forward!

Benefits: Full Benefit Package, Direct Placement Permanent Opportunity.

Schedule: 8-5 M-F. On Monday and Friday, you work remote. On T,W,TH you work onsite. Tuesdays are bagel day!

NOTE: Cabinet or related industry experience is a bonus but not required.

JOB SUMMARY FOR THE CUSTOMER ACCOUNT SPECIALIST: To provide non-scripted customer service (over the phone, and via email) for the 2nd largest Cabinet manufacturer in America

  • Answering calls, chats and emails in a fast-paced environment to assist our customers challenges, training needs, and general support. Manage the customer’s complete order lifecycle from lead recognition to referral. Responsible for understanding and anticipating the needs of the customer and building a long-term post-sales relationship.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES OF THE CUSTOMER ACCOUNT SPECIALIST:

  • Communicate with customers via phone/email/chat and build the relationship through high levels of service.

  • Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers.

  • Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally

  • Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers.

  • Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level

    About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call ***** or email ***** (%*****) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job ID: 7890677708330474224

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