HomeFloridaIncident Response Manager
Teleperformance USA

Tallahassee, FL

Incident Response Manager

LocationTallahassee, Florida 32303
Employment TypeContractor
Date Posted2022-11-22
Direct Apply
Valid Through2023-08-23

Job Description:


Manage and conduct investigations related to compliance, privacy, fraud and other security incidents; work with clients, local teams and C-level management to identify remedial actions; prepare and deliver incident summaries & trend analysis to the Global Compliance and Security Council. Prepare final incident reports for clients and comprehensive incident analysis reports for board meetings.


  • Drive and direct the incident response process for the North America region, and elsewhere as required.

  • Collaborate with client security teams to investigate incidents.

  • Assist with preparation of quarterly analysis, regional and global scorecards, on incidents to the Global Compliance and Security Council and Board Meetings.

  • Produce ad hoc reports, as required by senior management.

  • Lead investigations in collaboration with Operations, Human Resources, Legal, and IT/Information Security personnel. Drive these investigations to completion including full documentation and reporting.

  • Draft Incident reports for clients, as necessary.

  • Provide incident response perspective to policy exception requests.

  • Champion the incident response process and requirements and drive adoption within the subsidiaries.

  • Collaborate with site, and senior (C-Level) Teleperformance management to determine corrective actions.

  • Develop interviews and provide advice related to the substance of interviews.

  • Deliver value-added internal and client incident response reports.


  • Experience in fraud investigation and/or compliance management is preferred

  • Strong analytical skills and the ability to drive change

  • Experience supporting operations with greater than 500 staff

  • Excellent oral and written communication skills, as well as outstanding interpersonal skills

  • Strong presentation skills using PowerPoint

  • Strong investigative skills related to interviewing, data collection, case development and synthesis.

  • Strong written and verbal communication skills, with a focus of building positive relationships and influence within diverse groups.

  • Degree in business administration, law, computer science or related field is preferred.


  • Travel among domestic call centers may be required.

  • International travel may be required.

  • Total travel is likely to be 5-15%

Job ID: 6354021648735223440

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