Job Number 22091032
Job Category Reservations
Location CEC Omaha, 1818 North 90th Street, Omaha, Nebraska, United States
Position Type Non-Management
Located Remotely? Y
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
Provide customer service to travel agents/agencies relative to commission requests, problems, and concerns. Assists travel agencies with questions regarding their ARC, IATA, TSI or TIDS accreditation. Act as a resource for all product lines in researching commission inquiries and utilizing the CTAC system. Answer questions regarding the Fam-Tastic Program, IATA questions, and various travel industry issues. Maintain and update all wholesaler computer database information, including assigning wholesaler identification numbers and entering address changes. Monitor wholesaler production for room night compliance. Ensure clarity and consistency of wholesaler facts/rate pages in MARSHA/Merlin computer system. Provide customer service to group intermediary partners relating to the Meetings Excellence program on inquiries via automated e-mail (AVAYA). Provide service support for inquiries on the Plan-Tastic Program.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.