HomeTexasIT Support Specialist - Remot
RHC COMPANY

Fort Worth, TX

IT Support Specialist - Remote

Employment TypeFull Time
Date Posted2022-11-22
Direct Apply
Yes
TelecommuteYes
Valid Through2023-09-14

Job Description:

Job duties including but not limited to:
Perform all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance.
Perform proper troubleshooting for ticket escalation (i.e., creating accurate and complete description of the client's problem).
Analyze the client problems with Windows Client & Server operating system skills, including wireless devices and networking equipment.
Perform ITIL process-oriented tasks like solving incidents, requests, changes or problems in compliance with company-wide SLAs
Contribute to smaller projects like setting up new offices, migration projects, etc.
Be knowledgeable in all aspects of computer support, diligent, and analytical while possessing outstanding communication skills
Assist in creating & maintaining user-facing documentation, department policies & SOPs, and IT procedures, and local PC inventory management.
Become familiar with and support the software and applications used in the environment
Follow maintenance protocols to ensure systems are secure and ready for users
This is a customer-facing position that requires the candidate to communicate effectively while ensuring high quality and timely resolution of requests and incidents.
The position requires a candidate with good organizational skills and the ability to manage their time effectively.
Ability to complete job responsibilities safely in an active construction environment from time to time
Perform other duties and responsibilities as assigned
Qualifications
Windows 7, Windows 10 and Microsoft Office Suite experience required.
Troubleshoot and repair Desktops, Laptops, Microsoft Surface tablets, and iPads.
Two-year college degree, or technical certifications preferred.
Minimum of 2 years of experience in Information Technology Support preferably supporting a geographically diverse user base
Isolate and resolve problems related to networking, access to servers, web browsers, application errors, active directory, and remote assist applications.
Troubleshoot and resolve printing and password issues
Have strong ethics, strong interpersonal skills, and the ability to effectively manage and prioritize requests to meet the needs of customers
Highly motivated self-starter
Excellent written and verbal communication skills, previous customer service experience desired
Expert problem-solver with the ability to sort through complex issues
Excellent time management skills and ability to work with teams
Experience with new job site set-ups a plus (ISP relations, racking equipment, structured cabling, etc.)Estimated Salary: $20 to $28 per hour based on qualifications.

Job ID: 1061811259006256221

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