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JPMorgan Chase

New York, NY

JPM Payments - Sales Strategy & Transformation Manager - Executive Director

Location534 W 112th St, New York, New York 10025
Employment TypeContractor
Date Posted2022-08-08
Direct Apply
Valid Through2023-06-22

Job Description:

The Corporate & Investment Bank is a global leader across investment banking, payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

J.P. Morgan Payments provides cash management, liquidity, commercial card, foreign exchange and escrow solutions to clients across the world. Teams are constantly innovating, using the latest technology and data analytics to deliver specialized solutions to help clients grow and streamline their businesses. The organization combines four lines of business: Merchant Services, Treasury Services, Commercial Card and Trade Finance to help clients manage working capital and increase operational efficiency

The Payments Sales Strategy & Transformation team leads critical change efforts focused on the business' most urgent needs. Key objectives include helping Sales leaders across regions make decisions that result in more efficient processes, greater client impact, and an improved bottom line. Typical engagements include:

  • Operating Models

  • Functional Reviews and Transformation

  • Organization Design & Governance

  • Strategic Planning

  • Capability Build-out

The Role

As a Sales Strategy & Transformation ED, you will be responsible for providing and supporting a business that has ambitious long-term plans for growth in a highly competitive, complex environment. Additionally, you will ensure the successful design and execution of high priority initiatives

This highly visible role entails supporting CIB Payments leadership and senior stakeholders to design and deliver a best-in-class product architecture and operating model strategy, as well as enabling implementation of initiatives from early pilots to scaling the transformation across the organization in collaboration with a diverse set of stakeholders.

The role requires a strategic, highly analytical, impact-focused and innovative individual who has a passion for change, strives to deliver impact for our business, and can build strong relationships with partners and stakeholders would be expected to excel. Additionally, given the high-profile nature of the team's work, the ideal candidate would enjoy working in a fast-paced, yet sustainable, environment, have prior experience helping develop materials for senior leadership, and possess exceptional drive and energy.

Key Responsibilities

This position is responsible for providing strategic leadership and supporting a business that has ambitious long-term plans for growth in a highly competitive, complex environment. Additionally, the position will be responsible for leading key initiatives. Key responsibilities include:

  • Work closely with senior Sales leaders across regions to design and implement the Payments Sales Transformation Strategy:

  • Manage execution of project plans and maintain accountability for the project outcomes and realization of benefits

  • Develop deployment strategy for steady state operations, manage project scope, oversee coordination of activities, facilitate issue resolution, and identify project risks

  • Establish and manage appropriate governance, leadership and resources around all aspects of initiatives (e.g. people, technology, regulatory, compliance, financial)

  • Ensure effective communication and escalation on overall program status, implementation plans, management issues, priorities and risks

  • Develop, implement & monitor performance metrics to ensure the quality and efficiency in implementing the initiatives

  • Ensure that the initiatives maximize impact and effectiveness while meeting financial targets

  • Develop and execute the strategy to build scalable processes that will improve the client experience, operational control and efficiency

  • Work closely with business and functional partners to influence business decisions

  • Proactively lead the people agenda including resource planning, talent management, professional skills development, performance management & diversity

  • Partner closely with global & regional managers to establish consistency and best practices

  • Align the function to maximize impact and effectiveness while meeting financial targets

  • Establish and maintain a profile as a leader both inside and outside of the firm

Skills & Competencies

The successful candidate will be a demonstrated leader with a proactive, hands-on management approach and strong operational skills:

  • 8+ years of experience with a premier strategy consulting firm or an internal strategy consulting / corporate strategy team (Associate Partner / Principal)

  • Excellent understanding of the Payments process and associated market practices with the ability to think strategically about how to create business led solutions

  • Product knowledge of Payments product offerings

  • Proved ability and experience in implementing large strategic initiatives with significant technology and operational component

  • Strong sense of prioritization & ability to execute against deliverables. Able to take personal accountability for projects & issue resolution

  • Extensive experience driving process change and efficiencies in a growing business - strong focus on execution and delivery against objectives

  • Analytic problem solver with excellent written and verbal communications skills

  • Proven ability to build strong, cohesive partnerships with the business, operations, technology & other key stakeholders and work effectively in a matrix organization

  • Must have prior and proven experience of managing teams

  • Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be implemented

  • Financial and budgeting skills

  • MBA or an advanced business degree from a top-tier program is preferred

Overview of J.P. Morgan Payments

J.P. Morgan Payments is a global leader in treasury services, merchant acquiring, liquidity management & account services, and working capital solutions like trade finance, commercial card, and lending. The world's most important merchants, corporations, governments, financial institutions, marketplaces, platforms, and small businesses entrust us for all of their transaction banking needs. We are the only payments company that provides merchant services (pay-in), treasury services (pay-out, liquidity management & account services), and working capital throughout the value chain. This value proposition combined with that of our partners in Investment Banking, Markets, and the Consumer Bank make us the most desirable payments provider for consumers and merchants of all sizes.

Our purpose : to empower clients to build businesses that thrive, grow, and last

Our mission : to be the most trusted innovator in payments

Our vision : to transform the future of payments by becoming the end-to-end payments and commerce platform for our clients

Our most valued differentiator : Scale, service, trust, reliability, and resiliency of a bank combined with innovation and agility of a fintech

As the market continues to change rapidly, an increasing number of nimble niche fintechs, marketplaces, traditional banks, social media companies, and software / technology companies are competing and collaborating to create tomorrow's commerce solutions. In this context, J.P. Morgan Payments and the Transformation & Execution team are increasingly focused on driving transformational technologies and business model shifts that will define these solutions.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Job ID: 2416912683621168468

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