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Change Healthcare

Madison, WI

Lean Six Sigma Black Belt -- Enterprise Customer Care - Work From Home

Employment TypeContractor
Date Posted2022-11-22
Direct Apply
Valid Through2023-10-29

Job Description:

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:Fully Remote - U.S.Position:

What will I be responsible for in this job?

Lead Lean Six Sigma process improvement projects, from opportunity scouting and definition through to benefit realization, by leading cross-functional project teams in process analysis, root cause analysis, and process improvement development, to improve customer satisfaction, business results, and utilization of employee time and skills.

Use appropriate tools to analyze process data sets, identify potential problems with data sets, facilitate with SMEs to identify what additional data may be needed to characterize and analyze a given process. Identify needs for data manipulation and augmentation, and develop enhanced data sets when needed. Use data analysis to identify potential root cause areas for further investigation. Determine and carry out analysis needed to confirm and quantify suspected root causes for process behaviors. Identify opportunities to balance sound analysis of available data with timely delivery of business results, and proactively lead resolution.

Identify potential needs for adjustments in the areas of project team membership or sponsorship, data collected or to be collected, data analysis tools, root cause analysis, improvement development, improvement implementation, and improvement assessment, and lead to resolution.

Communicate to and consult with stakeholders about project status and performance of key processes, as well as the suitability of proposed process improvements, including explanation of the analyses behind the recommendations, the costs, and the benefits.

Use Lean Six Sigma methodologies for new process development (DMADV), to assure new processes address the critical-to-quality needs of the customer and perform at high levels of satisfaction when implemented.

Obtain training on process improvement methods and tools, provide coaching to less experienced practitioners as assigned, advocate for Lean Six Sigma methodology for process improvement, and qualify for Six Sigma Black Belt certification if not already certified at that level.

What are the requirements?

• Six Sigma Green Belt certification. Black Belt preferred.

• 8 years experience, at least 2 years of which is in process improvement.

• Bachelors degree required. STEM major preferred.

• Physical requirements: Normal office activities.

What critical skills are needed for you to consider someone for this position?

• At least Green-Belt-level experience in the use of Lean Six Sigma tools and methodologies.

• Experience in project planning, tracking, management, working with stakeholders and sponsors, and status-reporting.

• Experience in leading and facilitating cross-functional project teams.

• Experience in data gathering, cleaning, manipulation, analysis, and presentation.

• Experience in process-performance-related analytical tools, e.g. Excel analysis tools, Process Mapping.

• Solid communications and presentation skills.

How much should I expect to travel?

Less than 10%.

This position is work-from-home, in the continental United States. Occasional travel to work with colleagues or project teams in person may be required.

Unique Benefits:• Flexible work environments• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships• Employee wellbeing programs and generous health plans• Educational assistance programs• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies• Learn more at https://careers.changehealthcare.comEligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.


New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $101,315 - $196,440. The salary range for Ithaca, NY is $88,100– $163,700. The salary range for Jersey City, NJ is $105,720 – $196,440. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.

Diversity, Equity & Inclusion :

•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to ***** with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Job ID: 5050356414806719841

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