The Markets Operations Business Intelligence & Process Re-Engineering Team drives transformational change within Operations’ processes and functions through the combination of data analysis and optimum process design.
We partner closely with our Operations teams to design and deliver Target Operating Models through automation, leveraging both Low Code Solutions and Core Technology platforms.
Our goal is to deliver best in class re-engineering solutions to enable our Operations professionals to excel with client service excellence, robust risk management and continuous improvement.
Utilize in-depth specialty knowledge of low-code applications to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Build a team of low code/BPM developers and be responsible for managing their day to day activities
Responsible for implementing various Transformation related projects/use cases using low code tools like Appian and other BPM tools
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership
Perform quality assurance and code reviews to ensure requirements have been met and design is optimized for functionality and performance
Qualifications/Must Have Skills:
At least 3-5 Years of Hands-on design, development and implementation experience with Low-Code Automation Platform (Appian, Xceptor)
Experience designing and developing database models & database objects to support BPM applications
Technical understanding of core processes and business lines within Market Operations e.g. allocations, reconciliations, confirmations payment processing etc. Experience working in an Operations Line Role is highly beneficial
Track record of identifying and executing automation opportunities
Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies
Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams
- Bachelor’s/University degree, Master’s degree preferred
Market Operations Organization Overview:
Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.
We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle O?ce groups, Settlements, Margin, Asset Servicing, Listed Derivative& Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a signi?cant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.
Our Operations groups are core to the success of the Markets business and have signi?cant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front O?ce Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having signi?cant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a ?rst-class experience when doing business with Citi.
Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.
Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the ?rm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using arti?cial intelligence, natural language processing and machine learning.
Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the ?rm, and our reputation.
We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.
Job Family Group:
Operations - Core
Operations Project Management
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