You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: People leader role responsible for a team of technical resources that own support engineering for various endpoint technologies our employees use across the company. This leader will own managing our incident escalation queue and support with the introduction of our new engineering mindset strategy focused on eliminating, automating, and optimizing training for problems our end users face across the technology environment.
Coach, Train, & Develop a team of technical resources who are responsible for resolving escalated end user incidents from various teams across IT.
Lead operational excellence improvements that enhance team efficiency in resolving user incidents and identifying potential large-scale problems in the environment using ticket trending data.
Act as a technical coach and mentor to develop overall team knowledge of endpoint technologies we support, including advanced troubleshooting methodologies that look for root cause of escalations.
Lead development and creation of support related knowledge base articles that are used by support teams across IT focused on End User Technologies.
Develop strong partnerships with technical engineering and support teams to improve resolution capabilities and identify proactive opportunities to reduce overall ticket escalations.
Create and present technical focused presentations to IT leadership and key business partners.
Education/Experience: Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 5+ years of related IT experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.
Passionate People Leader (Coach, Mentor, & Inspire)
Strong Operational Excellence Focus with Proven Results
Understanding of Technical Products, Solutions, & Endpoint Platforms
Enterprise Experience Managing Large Scale Technical Environments (Endpoint Platforms Preferred)
Strategic Problem-Solving Mindset, Including Proactive Problem Resolution
ServiceNow or Similar Enterprise IT Service Management Platform Experience
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Manager, IT (Endpoint Support Engineering) - Remote
LOCATION: Various, Missouri