HomeGeorgiaManager of Customer Success
Origami Risk, LLC

Atlanta, GA

Manager of Customer Success

LocationAtlanta, Georgia 30349
Employment TypeContractor
Date Posted2022-11-19
Direct Apply
Valid Through2023-08-27

Job Description:

We are looking to hire a Manager of Customer Success for our Insurance Service & Customer Success Team to support and drive the success of individual team members and leading a collaborative approach to achieve group goals. This person will help build out a team of Service and Customer Success experts to support the continued success and utilization of Origami Risk products with current clients.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

  • Execute the Strategic Service Plan.

  • Coordinate implementation assignments within the team.

  • Manage individual team member workloads.

  • Identify, provide and coordinate additional trainings opportunities for team members.

  • Intervene and maintain contact in difficult client situations to drive projects to a successful conclusion.

  • Facilitate the client renewal process.

  • Drive enhancements and maintenance efforts within existing client baase.

  • Participate in team member year-end review process.

  • Identify and facilitate expanded opportunities within the team’s client base.

  • Be accountable for the team’s success.

  • Provide coaching and oversight of each team member to ensure productivity and quality.

  • Act as a mentor to less experienced Origami Team members.

  • Facilitate the execution of strategic and tactical initiatives throughout the year

  • Provide innovative ideas for ongoing improvement to the service model.

  • 5+ years experience in the SaaS implementation or customer success/support space. Previous Insurance Policy, Claims or Billing experience highly preferred

  • Bachelors Degree required

  • Experience managing client relationships is required

  • Must have strong technical skills, leadership skills, ability to teach others, intelligence and drive.

  • Project Management background with proven success at driving customers to on-time and successful implementations and/or enhancement efforts.

Who We Are

Origami Risk is a leading provider of integrated SaaS solutions for risk management, insurance, safety, and compliance. We've designed our single-platform, cloud-based software to be easily configurable to meet the needs of insured corporate and public entities, brokers and risk consultants, insurers and MGAs, third party claims administrators (TPAs), risk pools, and more. To fulfill our singular focus of helping our clients achieve their business objectives, our software is supported by a best-in-class service team of experienced risk, insurance, and safety professionals who have an ideal balance of industry knowledge and technological expertise.

Since its founding in 2009, Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the “Best Places to Work” and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).

Job ID: 2022-2311

External Company Name: Origami Risk LLC

External Company URL: https://www.origamirisk.com/

Street: 1200 Abernathy Rd

Job ID: 8152935665659124390

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