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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Positions in Risk Management lead the development of credit, operational, enterprise, and fraud policies designed to profitably grow the portfolio, while ensuring excellent customer experience. These policies utilize mathematical models and other techniques to understand and predict customer behavior. At the manager level, the employee does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.
Manager/Sr. Manager – Risk management – Banking Risk Team , US
ROLE : Servicing & Disputes
American Express Credit & Fraud Risk Management
American Express Credit & Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit & Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and actions that can have a meaningful impact on our customers and our business.
The successful candidate will join the Servicing Strategy & Disputes Banking team, which is a team of highly skilled professionals that defines policy and procedures, designs strategy, partners in building banking capabilities, and develops tracking and MIS.
This position would participate in foundational controls and processes compliant with Banking regulations, for both commercial and consumer banking. In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing, Digital Banking platform, technology, vendors, and capabilities teams. Successful candidates implement compliant strategies that drive great customer experience and offering robust fraud and credit controls.
Servicing and Disputes risk controls for a transaction banking product
Support fraud decisioning strategy that optimizes fraud detection, recovery and client experience by driving functional requirements
Communicate effectively across teams and gain credibility by understanding end to end impacts of the fraud strategies that are implemented
Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology to drive engagement with the fraud prevention program of work
Act as a bank risk subject matter expert and share best practice across the firm
Experience of Fraud servicing & dispute management for online and mobile environment is strongly desired
Experience implementing bank policy in servicing and recovery programs is required
Ability to influence and drive alignments without direct authority across multiple business units
Experience with SAS/SQL is strongly desired and exposure to Big data analytical tools
Degree in Engineering, Mathematics, Statistics, Economics, or related fields is strongly desired
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J). This requirement is subject to legally required accommodations.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Arizona-Phoenix
Req ID: 22019514