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ICF International

Helena, MT

Manager - Talent Experience Coordination Team - Work From Home

Employment TypeFull Time
Date Posted2022-02-11
Direct Apply
Valid Through2023-08-29

Job Description:

Manager - Talent Experience Coordination Team

ICF (NASDAQ: ICFI) is a $1.5 billion global consulting and digital services provider that operates with a nonprofit soul.With 7k+ people in 70 countries, we were justnamed one of Forbes Best Management Consulting Firms for the sixth consecutive year and are named one of Forbes best Midsize employers.

Were growing rapidly. And recruiting is at the core. We have a 50+ year legacy ( of world-changing work, doubling in size + revenue every five years on average for the last two decades.Were seeking an experienced Talent Experience Coordinator to support our Operations Team.

Are you passionate about developing and leading others, offering candidates/clients excellent customer service and have an ability for driving process? If so, we are looking for you! As a remote Talent Experience Coordination Lead, you will work closely with our Coordinators, Candidates, Recruiters, Hiring Teams, third party agencies and other HR professionals in support of business hiring needs.

Talent acquisition is in demand, and we know you can work anywhere. So, here is more about our team to pique your interest:

Diversity & Inclusion ( is simply who we are and what we do.

  • We believe our role in educating others on the importance of building teams where everyone doesnt look or think the same is one of the most important things we do.

  • We meet often to discuss our understanding of the real topics like objectivity, bias and how we can evolve our understanding.

  • We advise leaders on market data, talent supply, and slate representation.

  • We help our hiring teams prepare to answer the tough questions and help them position our company legacy of impacting our communities as the reason to choose us.

    As a Talent Experience Coordinator Lead you will:

  • Manage a team of 3-5 Coordinators to ensure they are meeting goals/SLAs, executing daily tasks and coach to strengthen and expand their skills

  • Lead collaboration, team, orientation meetings

  • Build a relationship with TA Leadership to share knowledge on processes, resolve concerns and support Recruiting teams where needed

  • Will train new coordinators on processes, tools, and applications

  • Support a team of 5-6 Talent Acquisition Partners

  • Schedule and coordinate interviews, working directly with Candidates, Recruiters and Hiring teams to ensure a positive interview experience

  • Communicate effectively with a wide variety of audience and across all levels of the organization

  • Utilize the Applicant Tracking System to update and maintain candidate workflow

  • Consistently update the Hiring Team and the Recruiter(s) as it relates to interview scheduling and onboarding coordination

  • Executes pre-employment process which includes ordering and monitoring new hire background checks, partnering with on-boarding colleagues, confirming new hire orientation

  • Participates in special projects such as recruiting initiatives and team campaigns

  • Maintains scheduling and onboarding trackers for data analysis

  • Ad hoc support to include Posting positions to niche sites, assist with coordinating Relocation with our third-party vendor and manage travel reimbursements for candidates that require travel for interviews

    Do you meet the requirements?

  • High School diploma/equivalent

  • 4+ years of administrative professional work experience

  • 1+ year in team management

    Professional skills needed:

  • Advanced knowledge in Microsoft Office (particularly MS Outlook, MS Word, MS Excel)

  • Demonstrated experience working in a high-volume environment is a must

  • Leadership skills and knowledge

  • Excellent verbal, interpersonal and written communication skills

  • Possess great time management skills and thrive in a fast-paced environment

  • Strong analytical, problem-solving, and decision-making capabilities

  • Ability to work independently and as an integral part of a team

    Interested in earning bonus points?

  • Bachelors degree

  • Experience with Workday or other Applicant Tracking Systems

  • Understand data analytics

  • Knowledge of OFCCP and US Compliance laws

  • Experience in a Human Resources support role

  • Experience working for a consulting company

  • Experience interacting with senior management

  • Experience with audio and video conferencing


Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email ...@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

Pay Range - There are multiple factors that are considered in determining final salary for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The salary range for Colorado is -


Nationwide Remote Office (US99)

Need help? We're here:...@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with approximately 8,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Job ID: 8843468236290513161

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