About Us One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved - from patients and providers to employers and health networks... Across the country, our members enjoy seamless access to comprehensive care at more than 180 locations across 28 cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees. On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. Location: 15214 Aurora Avenue North Shoreline, WA 98133 Hours: M-F, 8:00am-5:00pm About Us On September 1, 2021, One Medical acquired Iora Health, a human-centered primary care organization focused on people 65+ on Medicare. By joining forces, we're able to better address the needs of seniors - an important step in our mission to transform healthcare for all. The Opportunity The Health Coach is responsible for a panel of patients and, in collaboration with other members of an integrated primary care team, helps patients meet their preventive, chronic and acute care needs. You will engage patients and encourage them to take an active role in their health by providing them with the tools necessary to make healthy lifestyle choices and adopt lifelong healthy behaviors. The Health Coach's primary responsibilities center around establishing trusting, supportive, collaborative relationships with patients and their families. Health Coaches build relationships with patients in a clinical setting, working alongside medical providers, other health coaches and a behavioral health specialist in a collaborative, empathetic team. What you'll work on: • Actively engage a panel of geriatric patients • Capture relevant information about the patient's health and healthcare experience, take vitals, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments • Take responsibility (in partnership with providers) for the health of a population of patients and monitor and track whether those patients are up to date on preventive measures • Provide patient education on chronic disease management • Provide anticipatory preventive guidance to families with children • Establish healing relationships with members and families • Learn to employ confidence-promoting techniques in patient communication and develop patient self-efficacy to better manage health • Communicate with patients by phone and email and invite in the physician when necessary. • Coach patients using an action-planning model based on motivational interviewing techniques • Collaborate with other team members to facilitate group events and classes for patient • Assist with the coordination of care across the continuum, such as: scheduling appointments with specialists, coordinating referrals, and sharing or transferring information with the patient's internal and external care team • Participate broadly in the daily operations of a primary care practice, such as: Answering incoming phone calls, assisting with front desk inquiries, and ensuring general upkeep of the clinical space You'll be set up for success if you have: • Experience in a service environment • Able to articulate Iora values in relation to service and performance • Interpersonal communication skills with exceptional listening abilities • Compassionate, kind, and open-minded • Teamwork experience • Written communication skills • Excited about joining a young organization transitioning from its start up phase to one with more structured processes • Some clinical experience is a plus, such as EMT, MA, CNA, or Phlebotomy certification Benefits designed to aid your health and wellness: Taking care of you today • Paid sabbatical after 5 and 10 years • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues • Competitive Medical, Dental and Vision plans • Free One Medical memberships for yourself, your friends and family • Pre-Tax commuter benefits • PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting your future for you and your family • 401K match • Opportunity to participate in company equity programs • Credit towards emergency childcare • Extra contributions toward maternity and paternity leave • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance • Competitive salary: the standard hourly rate for this position is $25.75 INDSH1 One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information