Reports To: Assistant Member Service Center Team Manager
Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.
Duties and Responsibilities:
Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
Develop and maintain a current in-depth knowledge of credit union services and policies.
Receive and post, or accurately record and forward for processing, member account transactions and research requests.
Perform assigned authority level responsibilities.
Identify and offer products and services that would be beneficial to the member.
Perform other duties as assigned.
Education: High school graduate or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.
Tenure: Member Service Center Specialist II, Category 15, requires six consecutive months tenure in the Member Service Center Specialist I position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III, Category 14, requires six months tenure in the Member Service Center Specialist II position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Equal Opportunity Employer
External Company Name: Alaska USA Federal Credit Union
External Company URL: https://www.alaskausa.org
Street: Glendale Ops Center
Minimum Salary Grade: Category 16: $36,582 depending on experience
Work Hours (Please use following format: Monday – Friday: 8:00 am – 5:30 pm) (Text Only): Multiple schedules are available in 4/10-hour days and 5/8-hour days. Holidays and weekends as needed.
Regular Schedule is five 8 hour days: Yes
Additional Schedule Differential: None
FLSA Status: Non-Exempt