Administrative Support Worker

Administrative Support Worker

Tampa, FL

Member Support Rep - CONTRACT Jobs Near Me

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AppleOne is partnering with ID.me in Tampa is looking to hire 200+ people for a 4 month contract assignment. Please read the entire job description and submit a resume for immediate consideration.
All these roles are second and third shift. Please make sure you are available for these times and can commit to the project. Submit a resume for immediate consideration!


? Must pass criminal background- NO FELONIES
? Bonus will be given. $300 total. $100 after training completed $200 at the end of the project
? NO REMOTE- all on site


Shift time: 4:30pm- 1:00am ( 2nd shift)
Work days: Sunday- Thursday OR Tuesday- Saturday
Pay rate: $19.00 from 4:30pm-10:00pm. Shift differential pay $20.90 from 10:00pm-1:00am YES- they will have different pay rates in the 8 hours.

Shift time 8:30pm-7:00am ( 3rd shift overnight)
Work days :Friday- Monday ( 4/10 hour shifts)
Pay rate $18.50 from 8:30pm-10:00pm. Shift differential $20.35 from 10:00pm-7:00am


ID.me is simplifying how individuals securely prove and share their identity online. With their secure digital identity network, ID.me is doing for identity what Visa did for financial transactions. ID.me empowers people to fully control their own data through a portable and trusted login so they don’t need to create a new password at each site they visit.

ID.me is seeking Member Support Representatives for our Tampa, FL office to provide mission-critical identity verification support to our users. Our Member Support organization is comprised of multiple units covering a breadth of technical, video, and email-related support.

We are looking for candidates who are passionate about customer service, take identity security seriously, and who want to join a thriving, fast growing startup where there are multiple opportunities for upward mobility.
Responsibilities

Provide timely, accurate, and efficient service to our customers via email and/or video chat
Verify member identification and follow verification procedures
Work with other customers to troubleshoot verification issues and provide a working solution
Assist in documentation and playbook updates as necessary
Previous experience in customer service based role
Intermediate to advanced computer skills including proficiency and multi-tasking abilities with browsers, search engines, and operating systems
Excellent written, verbal, and interpersonal skills
Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment
Passion for delivering excellent customer service experiences
Strong initiative, can-do attitude, and work ethic
Excellent time management skills and attention to detail
Flexibility to work nights, weekends, and holidays as needed
Willingness and ability to train in-person at our Tampa, FL


APPLY NOW for immediate consideration!
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Job ID: 8229019162011871171

This job is located in

Tampa, Florida, 33604

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