HomeOregonNight Audit
Hyatt Centric Downtown Portland

Portland, OR

Night Audit

LocationPortland, Oregon, 97205
Employment TypeFull Time
Date Posted2022-06-13
Direct Apply
Valid Through2023-06-03

Job Description:

*This is an overnight position 11pm-7am. Night Audit is responsible for creating a welcoming first impression and arrival experience for all guests staying at the hotel.

Major Duties & Responsibilities:

  • Reviews arrivals and departures for guest preferences to ensure customer satisfaction.
  • Check guests in and out of hotel and provides other assistance if needed.
  • Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc.
  • Responds and acts promptly on guest’s complaints, service or security problems.
  • Resolves all guest issues resulting in win-win outcomes.
  • Reviews logbook for any actions or messages passed on by previous shift.
  • Performs switchboard responsibilities ensuring that all calls are answered, and all wake up calls are delivered in a timely fashion according to Hotel standards.
  • Ensures proper backup is attached to the corresponding folios.
  • Monitors and ensures that security officers perform responsibilities as required.
  • Ensures that all guest charges are posted accurately to the guest folios.
  • Runs and verifies pre-audit steps to ensure final update accuracy.
  • Reviews the room rate variance report and checks for obvious or questionable rates. Investigates questions and corrects if errors found.
  • Balances all credit card and direct bill payments before transferring to city ledger. Prints out statements of all bills transferred to city ledger.
  • Ensures all interfaces are operational.
  • Generates direct billing statements.
  • Packages all night audit backup material for review by the hotel accountant.
  • Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail.
  • Monitors present day availability and house count and take appropriate action as needed.
  • Resolves any staff shortages that arise on shift.
  • Assists in Fire Safety and Emergency Preparedness Program as required. Familiar with crisis manual and be able to put into action as needed.
  • Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping.
  • Prepares daily hotel communication with information including VIP arrivals, hotel occupancy, Human Resources, Sales, and Food & Beverage information. Emails information to all Crew Member distribution group by 7 a.m.
  • Maintains and accounts for assigned cash bank and front office cash record. Prepares a bank count sheet for Manager.
  • Performs miscellaneous duties as required.
  • Flexible schedule allowing for the ability to work all shifts including overnights, holidays, and weekends.

Source: Hospitality Online

Job ID: 4864066042378877245

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