Open Enrollment Benefits Enroller
Location: San Francisco, 94105
Salary: $20 - $23 / hour
Job Type: Contract
Posted about 6 hours ago
Pay 20 to 23
Function: Human Resources
Job Ref: 243999
Title: Open Enrollment Benefits Enroller
Location: Cerritos, CA and Remote
This job is responsible for the oversight and execution of administrative and processing requirements in Account Services to effectively support our internal and external customers. The position is responsible for daily interaction with and service and support of both internal and external customers. This role ensures customer requests for benefit summaries, administrative level changes and contact updates are processed timely to ensure customer and client success and understanding and supporting the accurate submission of account data in the organization's systems. This position will work in partnership with our Account Services Coordinators to provide an important level of administrative support that assists the Account Managers with securing and strengthening the foundation of our organization.
Maintain a solid understanding of system configuration of customer benefit structure and products and plan designs necessary to accurately process administrative and non-rated changes to existing business, requests for information, benefit highlight summaries as well as other related client requests.
Collaborate with other functional areas to secure data for presentations or report generation as it relates to client inquiries or issues.
Research and pursue resolution of issues using systems and workflows; communicates resolution back to the appropriate party.
Consistently interpret and summarize information from internal departments in a clear and concise response to external customers.
Support open enrollment meetings and occasionally deliver presentations as required at customer locations and through virtual platforms.
Support of special projects and miscellaneous responsibilities.
High school diploma or GED required.
3 or more years related experience in Sales and Account Management with a focus on administrative/client support including direct and indirect client support preferred.
Technology savvy with the ability to schedule meetings in Zoom and Microsoft Teams; proficient in Excel.
Familiarity with the client and competitor products and services available. Familiarity with service guarantees, Summary Plan Descriptions (SPD) and contractual language preferred. Knowledge of Current Dental Terminology (CDT) codes and dental nomenclature.
Effective communication, customer service and time management skills.
Proven organizational, task management and multi-tasking skills.
Ability to work in a demanding environment, adhere to deadlines and provide exceptional follow through while maintaining and displaying a courteous, patient, and helpful attitude toward employees.
Meticulous, flexible work style and creative thinking skills.
Knowledge and application of English grammar including composition, editing, and proofreading skills.
Ability to manage detailed work, work with varying types of data and maintain confidentiality.
Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.
At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re a top 15 U.S. IT staffing firm and why our consultants rate us well above the industry average. People come to us for a job, and stay with us because of our top-notch consultant care.
For hourly W2 contract roles, MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options. Please see https://www.matrixres.com/consultants-overview/benefits-and-payroll for more information. For direct hire placement with our clients, benefits will be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.
MATRIX is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.