Computer User Support Specialist

Computer User Support Specialist

Del Mar, CA

Part-Time Remote Help Desk - Work From Home

Del Mar, California Jobs

92014 Jobs

Computer User Support Specialists Jobs

$46,200 - $56,467

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Job Description

We are a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency-all within a secure, cloud-enabled ecosystem.

We provide purpose-built, cloud-based solutions for small and medium-sized Legal and Accounting firms to support a secure and cloud-enabled practice.

Our Culture: Encouraging new ideas and creativity

Our Mission: Provide technology and services for SMB customers to run their business:

Job Duties:

to join our Private Cloud, Hotdocs, OfficeTools, and support team. The Tier 1 Help Desk is responsible for providing support to users ensuring proper request fulfillment, client satisfaction and training to users.

Responsibilities Include:

  • Provide client support and technical issue resolution via ticketing system, e-mail, and phone for the Virtual Server Environment
  • Follow standard ADS Support procedures; accurately log tickets using approved tracking software and methods
  • Communicate regularly with other team members about technology issues affecting systems operations and client workflow/production
  • Communicates in a professional, friendly and efficient manner, striving to meet company's SLA's
  • Learn fundamental operations of supported software, hardware, and other as job requires
  • Work with other team members to propagate knowledge to the entire team
  • Complete other duties, projects and scheduled tasks as assigned
  • Configuration and troubleshooting of client's equipment to connect via Internet/Remote Services
  • Configure and troubleshoot hosted applications
  • Specialize in specific areas of cloud & Microsoft technology
  • Provide training to clients in the use of system and applications and best practice workflows
  • Obtain understanding of operating systems and application operations related to offered services
  • Provide creation of new accounts using provided software tools
  • Demonstrates behaviors consistent with the company's vision, mission, and values in all interactions with customer, co-workers and vendors
  • Adhere to all company policies and standards
  • Additional requirements may be added by Director of Client Services
  • This position requires reliable transportation and the ability to travel to and from the call center with some late nights and some weekends
  • This position may require on-call shift and weekend shifts
  • All prospective employees that are interested in this position must pass a background check with communication with references to verify success for position
  • Accountable for the on-time implementation and execution of project deliverables
  • Meeting support metrics based on SLA's set by management team
  • Accountable for accurate and on-time reporting essential for Admin Engineers and organization effectiveness
  • Achievement of strategic objectives defined by company management
  • Accountable for the following policies and procedures utilizing best practices across ADS environment


  • At minimum 2-year college degree or technical school training preferred; Information Systems, Information Technology
  • Experience with help desk support software and ticketing systems
  • Excellent oral and written communication skills
  • Advanced technical knowledge in areas such as Windows Server, Network topologies, Active Directory, Group Policy, Office 365
  • Experience with virtualization technology including Microsoft Hyper-V and Microsoft Terminal Server
  • Working knowledge of Network Security technologies (SSL/TLS, VPNs, Firewall, IDS/IPS)
  • Strong customer service experience and attention to detail
  • Proficient understanding of Windows operating systems and core technology
  • Deep understanding of Windows Server2012 and 2016 environments
  • Ability to follow directions thoroughly while also identifying potential areas of improvement
  • Experience with tax and law software preferred
  • Experience with application hosting or SaSS preferred
  • Past Data Center experience a plus
  • Requires credentials or equivalent experience which demonstrates knowledge of technical environment, knowledge may be substituted
  • Preferred but not required Network+, Security+ or other equivalent certifications

Vaco is an Equal Opportunity Employer. All qualified applicants will be considered for positions without discrimination based on race, color, religion, sex, national origin, physical or mental disability, or age.

Job ID: 7217680988164828437

This job is located in

Del Mar, California, 92014

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