The Systems Support Engineer I is primarily responsible for working on a team at the Red River Service Desk located in Chantilly VA. This position will handle technical support requests directly from customers and collaborate with field engineers and extended teams. The engineer is responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities. Candidates must be energetic, focused and have good communication skills. Candidates also should have a strong motivation to learn new technologies and follow processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service. This position will report to a technical Team Lead.
Essential Duties and Responsibilities:
Experience with desktop operating systems
Experience with Office365 Administration, included exchange, OneDrive, SharePoint and teams
Assist with taking inbound client phone calls from the call center and working with these end users to resolve issues.
Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLA’s to achieve performance targets
Email Administration with basic level of user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues
Basic virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
High level experience and knowledge of Windows and Mac operating systems
Basic knowledge of Backup Solutions
Basic knowledge of troubleshooting Remote Desktop Services and VPN
Basic understanding of core network components
Maintaining standards and documentation on an ongoing basis as products and technologies evolve
After-hours and weekend support may be requested from time to time and compensated accordingly
Minimum Experience and Certifications
Minimum 1 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy
Previous Experience in a fast-paced consulting or MSP environment as plus
Education and Certifications
Bachelor’s degree desired
Desired certifications: CompTIA A+, Network+, OR Microsoft MCSA certifications, MS Azure Fundamental AZ900, AWS Cloud Practitioner, MS 365 Certified Fundamental MS-900
Additionally, an ideal candidate will possess:
Strong consulting and communication skills
Confidence and experience in front of clients
Strong ability to work in a team-based environment
Ability to be a self-starter and possess good time management skills
Salary Range $53,000 - $65,0
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2022/01/Benefits-At-A-Glance-2022.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).
Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.
Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?
We work with purpose, looking to disrupt the status quo in meaningful ways.
We act with integrity, showing respect for all and demonstrating our commitment to ethics
We value collaboration and work as a team to accomplish goals
We elevate creativity, and support curiosity to re-imagine the use of technology
We have a strong work ethic, and seek continuous improvement in all we do
We embrace philanthropy, working together to drive positive change and lasting impact within communities around us