To inspire health and healing by putting patients first - ALWAYS.
Responsible for coordination of all activities related to patient access including answering all incoming phone calls, scheduling and registration, patient check-in and check-out, routing of patient-related phone calls to the appropriate department and referral management.
Must be at least 17 years old and currently enrolled in high school or an equivalent educational program.
Stand and/or walk frequently.
Lift and/or carry 30 pounds occasionally.
Push and/or pull 25 pounds occasionally.
Bend, stoop, crawl and squat occasionally.
Reach floor to overhead occasionally.
Visual acuity, manual dexterity and hand-eye coordination within normal limits.
Answers all incoming phone calls and triages inquiries to appropriate resource (management, clinical, billing, ect.). Utilizes appropriate scripting and protocols to assist in triaging patient inquiries.
Documents customer inquiries and other relevant information into Epic through the use of In Basket messaging, when appropriate.
Assists individuals in making appointments for designated clinics within the network. Identifies specific patient needs to determine appropriate appointment type and location.
Greets patients upon arrival following the AIDET model. Completes necessary check-in elements including verification of appointment, updating demographics, verification of insurance information, collection and scanning of insurance cards, and obtaining pertinent documentation (e.g. HIPPA and Release of Information forms).
Properly builds and verifies insurance information in the EMR system or other outside websites. Can properly identify collection elements, including copay, deductible, and co-insurance amounts. Can also interpret Coordination of Benefit responses and make necessary corrections.
Ensures accurate and timely collection of co-pays, self-pays, and other patient balances.
Responsible for coordination of the referral management process including the following: Schedules patient appointments with appropriate specialist. Confirms all required documentation is available for provider before appointment.
Actively works in assigned workques including: Pre-registration, scheduling, and referral.