University of Michigan Health

University of Michigan Health

Ann Arbor, MI

Patient Services Intermediate (Sign-On Bonus!)

Ann Arbor, Michigan Jobs

48103 Jobs

University of Michigan Health Jobs

Medical and Health Services Managers Jobs

$115,425 - $141,075

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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

  • Excellent medical, dental and vision coverage effective on your very first day
  • 2:1 Match on retirement savings
  • Sign On Bonus!



  • Coordinate the scheduling of patient and physician appointments and referrals in Cupid and Cadence.
  • Maintain up-to-date and detailed scheduling requirements for the Interventional Radiology Department.
  • Coordinate Faculty schedules.
  • Schedule procedures on Faculty Outlook calendar.
  • Coordinate interventional procedures with other radiological studies and/or anesthesia.
  • Obtain outside films and labs prior to patient procedure.
  • Perform all other office duties related to the scheduling process.
  • Identify and track reoccurring scheduling/operational problems and participate in resolution.
  • Communicate/collaborate with internal and external customers to ensure an integrated approach to service.
  • Proactively serve as a liaison between customers and internal UMHS personnel to ensure adequate response and customer/patient satisfaction.
  • Collects accurate and complete data for documentation of all customer interactions.
  •  Call and confirm patient appointments.
  • Answer incoming phone calls and triage to appropriate location.
  • Accurately record any phone messages in MiChart and assure they are forwarded appropriately.
  • Utilize paging system to contact appropriate staff as required.
  • Process and compile patient paperwork for exams and clinical staff.
  • Gather and distribute patient appointment reminders. 
  • Perform all other office duties related to the scheduling process.
  • Demonstrate ability to complete multiple tasks independently.
  • Identify and track reoccurring operational problems and participate in resolution.
  • Required to have knowledge and adhere to University and Departmental policies and procedures.
  • Maintain security of all databases and confidential personnel and patient information.

Required Qualifications*

  • Follow Radiology Gold Standard Customer Service guidelines consistently.
  • Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
  • Ability to work independently in an ever-changing and potentially stressful environment.
  • Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
  • Ability to spell correctly and use proper grammar. Good oral and written communication skills.
  • Strong organizational skills.
  • Excellent attendance record.
  • High School diploma or equivalent.
  • A minimum of 3 years of related experience

Desired Qualifications*

  • 3 years’ experience in a customer service setting
  • Working knowledge of MiChart (Cadence, Cupid, EpicCare)
  • Familiarity with medical terminology
  • Experience in a healthcare environment

Work Schedule

20 hours; Day shift. 

Work Locations

UH BI D101

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.


U-M COVID-19 Vaccination Policy

COVID-19 vaccinations are now required for all University of Michigan students, faculty and staff across all three campuses, including Michigan Medicine.  This includes those working or learning remotely.  More information on this policy is available on the Campus Blueprint website or the U-M Dearborn and U-M Flint websites.

Job ID: 6413576594943567461

This job is located in

Ann Arbor, Michigan, 48103

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